Monk Free Gift+Checkout Upsell

Their support was very prompt and was able to resolve my issue very quickly, which was great!

Monk Cart Upsell & Free Gift is genius! Intuitive, simple and targeted marketing tool to maximize customer visits and upsell in a way that feels organic. Highly effective. Recommend to all e-commerce businesses!

I recently had an issue and had to ask for support, I received help from Ravish from the customer service team, and I must say, the experience was outstanding! I was struggling with configuring certain options, and Ravish went above and beyond to assist me.

Not only did he patiently guide me through the process, but he also took the initiative to send me step-by-step instructional videos tailored to my specific needs. This personalized touch made the entire troubleshooting process incredibly smooth and efficient.

What truly stood out was Ravish's dedication – he stayed connected throughout the entire time, providing real-time support. Having him in line while I worked through the issue was immensely helpful. His expertise, along with the willingness to go that extra mile, made me feel valued as a customer.

Overall, I'm extremely satisfied with the level of service provided by Ravish and the entire customer support team. Kudos to them for setting a high standard for customer care! I highly recommend this Monk, not just for its functionality but for the exceptional support that comes with it.

Thank you, Ravish, and the entire team, for making my experience a positive one!

I recently added this app to my store looking for an easy way for customers to receive free gifts with purchase. I had tried another app before but felt it was a little too complex. The first night I was having some trouble and I reached out to customer support. The agent did help me somewhat providing help docs but I was still very confused on the process not sure if this app was going to work. Next morning I decided to try to reach out to customer support again and this time I was connected with a different agent. Ananya was amazing :) She went above & beyond to not only explain the process but she got on a google call to see my screen & guide me through it (the google call was her idea). She also talked with their tech team to make some customizations code wise to really refine the final product. Had it not been for her taking the initiative and really trying to make an effort to help me I would've moved on to another app. I've only used the app for a very short period of time and I've still yet to try the other features but as long as customer support continues to build a positive relationship I think things will go well and the app will become an asset. I also think the pricing is reasonable for the ease of use of the app (once you know how to do things) and especially for small businesses that have yet to build a solid customer base. They don't have a lot of diy help docs but the customer support makes up for it. Overall I recommend giving this app a try (be sure to reach out to customer support first thing so they can explain widgets to you if you're trying to set up the gift progress bar) and I will give an update when I try some of the other features.

nice app!! i like the options and everything works properly

The customer service was really quick to solve my technical issues.
I still have to test all the app features but it's already looking promising!

WORKS GREAT, GOOD CUSTOMER SERVICE

Monk is a fantastic addition to our Shopify store! This app makes it much easier to enhance the cart experience by offering free gifts and cross-selling. Its user-friendly features have helped improve our conversion rates, and it's a valuable tool for any e-commerce business. The customer support is extremely responsive and very helpful with custom solutions to fit our store!

good support team, got my issue fixed in few minutes.

Fixed my problem fast and the customer service was great because he made recommendations on how to increase conversion rates