Leverage our deep understanding of customer pain-points and touchpoints to maximize revenue, drive engagement, and optimize pricing.
Boost Customer Loyalty
Deliver value in-the-moment, with integrations built to reach a customer from the decision-making stage to the post-purchase experience.
Track and Optimize
With insights at your fingertips - such as visits, purchases, clickthru, and the ability to A/B test - you can optimize and increase sales.
About Mulberry ‑ Extended Warranty
Mulberry helps retailers unlock incremental revenue and enhance customer loyalty by offering extended warranties on their website via a simple plugin. We provide coverage that goes over and above manufacturer’s warranty and covers a wide range of product categories such as mattresses, furniture, consumer electronics, small appliances, general merchandise, major appliances, jewelry, watches and more.
How it works:
Once you download our app and answer a few basic questions about your business and product category, our partner success team will reach out to take you the rest of the way including pricing and insurer setup. Once approved, you are all set and can start offering extended warranties. You can offer an inline or modal option to your customers. There is no SKU sharing needed as we automatically place extended warranty offers to the appropriate products. Once your customers purchase the extended warranty, they are protected for the duration of the protection plan and if they have any questions or want to file a claim, they can reach out to us. Your retailer dashboard gives you analytics about the warranties sold and your net revenue.
The Mulberry Advantage:
- Seamless API and Plugin Integration: All you need to do is install our plugin. We take care of the rest!
- Customer First: Our product suite is an omnichannel solution for every brand: providing on-site, in-store and post-purchase options to strategically attract customers at every touchpoint.
- 360° Program Management: We manage all the post-purchase reconciliation. Our plugin makes the API request to register the warranty and charges the retailer via ACH.
- Optimization: Our data science team focuses on helping optimize personalization, pricing, and placement to drive higher conversions and stronger engagement.
We’re at your service 24 hours a day, 7 days a week. If you have any questions or require any assistance, you can reach out to us via the email addresses provided or the chatbots on our website.
Mulberry is bringing product protection to the digital age, through APIs and artificial intelligence. We work with e-commerce businesses of every size - from startups to public companies - to create unmatched personalized product protection solutions that unlock additional revenue and increase brand loyalty.
The Mulberry Extended Warranty app is only available to merchants with business addresses in the United States and Canada, and ship products within these countries.
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Free to install
Mulberry charges a variable commission per warranty to cover risks. This can be seen in the Mulberry portal order page.
Most recent reviews
Pro Pizza Ovens
From our initial contact with Mulberry to become a client until now (6+ months later), Mulberry has been incredible to work with every step of the way. When it comes to implementation on our website and making tweaks along the way, they're very easy to communicate with via email and/or phone, always available, and ultimately very pleasant people to talk to. They're a great company to partner with and we're more than comfortable recommending them to friends and colleagues.
I used this app to offer a warranty and added value to our customers. We have been happy with the add ons so far and appreciate that our Partnership Success Manager, Christine, stays in clear, regular communication to monitor and test new initiatives. There have been a few bugs that the Mulberry team has been quick to identify, troubleshoot, and fix. Would use it again!
Great company! Very responsive agent, and innovative policy for the online store. Help us double the sales. You may need to spend some time to get it started, and it worth every second. Highly recommend.