The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We engaged with Mulberry to offer protection plans for our customers a few months back. Their customer support is highly engaged - they are extremely collaborative and the best part is that they take ownership of any technical issues and work closely with us until resolved. Their offering is very easy and intuitive to use by our customers with comprehensive offerings for our AI Workout Mirrors (hardware product).
Rain or Shine Golf
So far Mulberry have been a fantastic partner that have enabled us to offer comprehensive, competitive and no-nonsense extend warranties to our customer to protect their purchases.
We manufacture and sell lightweight electric scooters. This has been a great compliment to our products and the percentage of customers that have opted in to additional coverage has exceeded our expectations. The team is prompt and easy to work with. Would recommend for any direct to consumer company.
The Mysterious Gamer
Very very bad. They have not any support team. They have not any docs for this app. Really disappointing. How Shopify publish this type of app?
They provided great customer service and integration supports, no doubt on that! I enjoyed working with their team as they help resolve your problems and dedicated in improving their App.
The Mulberry team is very helpful in terms of implementation. They are experts and willing to solve problems very quickly. It is a pleasure for us to work with Mulberry.
their team integrated us pretty quickly, company is easy to work with, and very high attachment rate to orders.
Great app for providing insurance coverage on your products and earning extra revenue at the checkout.
Easy integration process! The mulberry team was very involved and made sure we understood the steps our customers would go through. We had a few hiccups with additional SKUs being generated but the team was very responsive! Overall easy experience and a huge benefit to our customers!
Was a smooth process to install the app and quick to get up and running. The Mulberry team has been very accommodating to our requests both before and after launch.