Was a smooth process to install the app and quick to get up and running. The Mulberry team has been very accommodating to our requests both before and after launch.
So far Mulberry has been a great addition to our website for increasing our top-line while offering our customers peace of mind with their purchases. The development team was super thorough and kept us in the loop during the entire integration process. They listened to what we wanted and offered their industry insight to collaborate on the best pricing plans for our website. We also had a small hiccup early on that made our entire site inoperable but Mulberry answered the phone immediately and resolved the issue in less than an hour. Highly recommend this app.
The Mulberry app has been a great tool for us to offer protection plans for our products. It's worked seamlessly and the team has been incredibly helpful each step in the process. We know we can always reach out with questions and someone is always there to assist. Highly recommend this app!
If I could rate this app zero stars I would. Please do not install this in to your store. I downloaded this app and it RUINED my store. All of my products were still there and clickable but for some reason they were invisible. Also, the support team does not exist so when this app destroys your store your pretty much stuck having to figure it out yourself of pay an expert. In this case this does happen to you and you have a paid theme like myself, just upload the theme again from your PC files and copy it from the old one.
Pro Pizza Ovens
From our initial contact with Mulberry to become a client until now (6+ months later), Mulberry has been incredible to work with every step of the way. When it comes to implementation on our website and making tweaks along the way, they're very easy to communicate with via email and/or phone, always available, and ultimately very pleasant people to talk to. They're a great company to partner with and we're more than comfortable recommending them to friends and colleagues.
I used this app to offer a warranty and added value to our customers. We have been happy with the add ons so far and appreciate that our Partnership Success Manager, Christine, stays in clear, regular communication to monitor and test new initiatives. There have been a few bugs that the Mulberry team has been quick to identify, troubleshoot, and fix. Would use it again!
Great company! Very responsive agent, and innovative policy for the online store. Help us double the sales. You may need to spend some time to get it started, and it worth every second. Highly recommend.
BEWARE...Support may not exist. We started an account with Mulberry and added a bank account to the billing settings and received a pair of verification deposits however, none were able to be verified with the amounts deposited. We made certain of the accuracy of each bank deposit and even switch the order of entry, however, we've received the same results: "We couldn't verify this bank account". Contacted support via email regarding our issue on February 18, 2021. It's now the 24th, still no response. BEWARE...Support may not exist. We will update this review on March 3, 2021.