Mulberry Product Protection , 28 reviews

The Mulberry application and product has been an overnight sensation for our business. We couldn't be happier with the results we've seen thus far. The integration process was quick and painless and the Mulberry team worked with ours to customize the UI to be just the way we wanted it. The styling matches our store seamlessly and our customers are responding very positively. Mulberry has a new age approach to a tried and true product offering and it can be a major revenue (and margin) driver for any business if done right. The team of people is top notch as well and very communicative, intelligent and helpful. Highly recommend.

Easy integration process! The mulberry team was very involved and made sure we understood the steps our customers would go through. We had a few hiccups with additional SKUs being generated but the team was very responsive! Overall easy experience and a huge benefit to our customers!

We engaged with Mulberry to offer protection plans for our customers a few months back. Their customer support is highly engaged - they are extremely collaborative and the best part is that they take ownership of any technical issues and work closely with us until resolved. Their offering is very easy and intuitive to use by our customers with comprehensive offerings for our AI Workout Mirrors (hardware product).

Mulberry has been great to work with. I think having protection plans is a great revenue booster. Sign up.

I used this app to offer a warranty and added value to our customers. We have been happy with the add ons so far and appreciate that our Partnership Success Manager, Christine, stays in clear, regular communication to monitor and test new initiatives. There have been a few bugs that the Mulberry team has been quick to identify, troubleshoot, and fix. Would use it again!

BEWARE...Support may not exist. We started an account with Mulberry and added a bank account to the billing settings and received a pair of verification deposits however, none were able to be verified with the amounts deposited. We made certain of the accuracy of each bank deposit and even switch the order of entry, however, we've received the same results: "We couldn't verify this bank account". Contacted support via email regarding our issue on February 18, 2021. It's now the 24th, still no response. BEWARE...Support may not exist. We will update this review on March 3, 2021.

The code in the app is causing a lot of my features to break down. So I reached out to customer support to ask them about it and was answered the following: "Since Mulberry was founded 4 years ago, we’ve historically worked with small and medium sized merchants. However, over the past two years, we’ve built out our assurance infrastructure to support larger merchants and have recently made the strategic decision to transition to focusing on enterprise merchants. Given the recent shift in focus, we don’t believe there would be a good fit between our companies at this time. In line with this, we are no longer providing technical support for the app. We appreciate your interest in Mulberry" They essentially have this app here, breaks your features, but they refuse to handle issues or support the app that they put out. Shopify, time to take them down the app store?

If I could rate this app zero stars I would. Please do not install this in to your store. I downloaded this app and it RUINED my store. All of my products were still there and clickable but for some reason they were invisible. Also, the support team does not exist so when this app destroys your store your pretty much stuck having to figure it out yourself of pay an expert. In this case this does happen to you and you have a paid theme like myself, just upload the theme again from your PC files and copy it from the old one.