Reviews (11)
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Had a rocky start with this application, it took some time for it to be properly set up for our theme by support, but eventually got there and it works great with good functionality! Keep up the good work.
Dear customer,
I'm sorry for the inconvenience you faced with our app. As the Customer Success Manager, I take your feedback seriously. Our team is already working on resolving the glitches and compatibility issues with your theme. We understand the frustration you had with our support process, and we'll make sure to access your theme code securely moving forward.
Your patience is appreciated, and we are committed to quickly resolving the issues. If you decide to give us another chance, I'll personally oversee the progress and keep you updated.
Feel free to contact me directly at support@nestscale.com for any further concerns.
Best regards,
Chloe
Customer Success Manager @NestScale
Just installed the app, waiting to see how it will work however had some issues with installation and the team were very helpful in trying to get things fixed for me. So service wise pretty good.
Hi there,
Glad to hear you've installed the app! It's great to know that despite facing some installation issues, our team was there to assist you promptly. We're committed to ensuring everything runs smoothly for you, and we're here to support you every step of the way.
If you have any further questions or need assistance, feel free to reach out. Thanks for allowing us to help!
Regards,
Chloé - Customer Success Manager
Great customization options. amazing that it is a free app. Very impressed, love it, no problems with installation.
Dear customer,
Thank you for the positive feedback! We're thrilled to hear that you love our app and are impressed with the customization options. It's great to know that you had no problems with the installation. If you need any assistance in the future, feel free to reach out via email support@nestscale.com. We're here to help.
Thank you for choosing our app and sharing your experience.
Best regards,
Chloe
NestScale Customer Success Manager
Great customer service! They were very fast to respond and solve my issues with speed and did the fixes I needed
Hi Youssef,
Thank you so much for putting the effort into using our product. You don't know how much it means to us having read your review.
I hope the NestWidget shoppable TikTok feed will bring you value in the years to come. Thank you once again for choosing us!
Have a great day ahead!
Regards,
Chloé
Today, I tried using the NS Instagram Feed & TikTok app, and it worked great. Although I encountered some issues, Lily's support was very prompt and quickly resolved my problems.
Hi,
Thank you for trying out the NS Instagram Feed & TikTok app and sharing your experience with us! We’re so glad to hear that the app worked great for you. While it’s unfortunate you encountered some issues, it’s wonderful to know that Lily was able to assist you promptly and resolve them quickly.
If you have any further questions or need help in the future, please don’t hesitate to reach out. We’re here to ensure you continue to have a smooth experience with the app.
Thanks again for your feedback!
Best regards,
Chloé - Customer Success Manager @NestScale
Finally a good social feed app, PLUS ITS FREE ... and they have the best customer service!
Hi,
Thank you for trying out the NS Instagram Feed & TikTok app and sharing your experience with us! We’re so glad to hear that the app worked great for you. While it’s unfortunate you encountered some issues, it’s wonderful to know that Lily was able to assist you promptly and resolve them quickly.
If you have any further questions or need help in the future, please don’t hesitate to reach out. We’re here to ensure you continue to have a smooth experience with the app.
Thanks again for your feedback!
Best regards,
Chloé - Customer Success Manager @NestScale
I've been using this Instagram & TikTok feed app for my Shopify store, and it's fantastic, especially considering it's free. The best part is the customer service – they're incredibly helpful and reply quickly. A special shoutout to Chloe, who assisted me even when I needed her to do double work. Her support made the experience seamless. Highly recommended!
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that you find the Instagram & TikTok feed app fantastic and that our customer service has been helpful. I'm especially glad to know that I could assist you effectively. Your feedback means a lot to us and motivates us to keep providing the best support possible. If you need any further assistance, please don't hesitate to reach out. Thanks again for your recommendation!
Regards,
Chloé - Customer Success Manager @NestScale
Wow, thanks so much for the 5 stars — we really appreciate you taking the time to leave such a kind review! 🙏 We’re glad to hear everything’s going smoothly with the app. Our team is always working to make sure you not only get a useful tool, but also a support experience you can count on anytime.
If anything ever comes up — big or small — just give us a shout. We're always here to make things easier for you and your store.
Thanks again for trusting NestScale!
— Chloé 💛
Dear customer,
Thank you so much for your 5-star rating! We truly appreciate your support and hope you continue to enjoy using our app.
If you ever have any questions or need assistance in the future, feel free to reach out.
Regards,
Chloé - Customer Success Manager @NestScale
Dear customer,
We're truly sorry to hear about your negative experience with our app. We take your feedback seriously and want to make things right. Please accept our sincere apologies for any inconvenience you've encountered.
We'd like to learn more about the issues you faced so that we can address them promptly. If you could provide more details or contact our customer support team at support@nestscale.com, we'll do our best to resolve your problems as quickly as possible.
Your feedback is invaluable to us, and we are committed to improving our app to ensure a better experience for all our users. We hope you'll give us another chance in the future to demonstrate our dedication to your satisfaction.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Sincerely,
Chloé - Customer Success Manager @ NestScale