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Streamline order verification, assign tasks to agents, and manage status notes in real-time.
Netrafy is an order verification and management dashboard for Shopify stores. It addresses cash-on-delivery returns (RTO) by letting teams assign orders to telecalling agents, verify buyer details over the phone, and confirm or cancel orders directly. Merchants can track agent activity logs, apply tags, and write internal notes on any order. Address, email, tag and cancellation changes made during a call are pushed back to Shopify.
- Verify COD orders via agent assignment to reduce RTO rates.
- Log custom internal tags and notes on order confirmations.
- Push tag, note, address and cancellation changes back to Shopify.
Languages
English
Works with
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 1 store, 1 telecaller
- Confirm, cancel and edit orders
- Automatic order assignment
- CNR tracking, tags, order timeline
- Dashboard and Order History
Starter
$23 / month
or $234/year and save 15%
Features
- ₹1,999/mo or ₹20,390/yr, billed in INR
- 2 stores, 2 telecallers, 1 manager
- Working hours, release waiting orders
- Telecaller performance reports
- Blocklist, CNR retries, reasons, tags
7-day free trial
Growth
$57 / month
or $586/year and save 14%
Features
- ₹4,999/mo or ₹50,990/yr, billed in INR
- 5 stores, 5 telecallers, 1 mgr, 1 admin
- Choose stores to route; bulk assign
- Store, product and reason reports
- Order History export
- Stock adjustments and Shopify sync
7-day free trial
Pro
$92 / month
or $938/year and save 15%
Features
- ₹7,999/mo or ₹81,590/yr, billed in INR
- Everything in Growth
- Unlimited stores and team
- Low-stock alerts
- Production programs to restock
- Audit trail
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Very helpful for multi-website owners! You can track all your websites in one place, which makes managing multiple stores much easier. The SKU-wise sales tracking feature is especially useful and helps us monitor product performance efficiently.
Special thanks to Netra for the great support and assistance. Thank you for providing such a useful and valuable service. Highly recommended for anyone managing multiple Shopify stores!
Awesome tool to mange orders for tele callers without giving main shopify credentials to any one. also some analytics are also great.
Support
App support provided by Netrafy.
Resources
Launched
September 1, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Shopify Functions
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View customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Order fulfillments, merchant managed fulfillment, all order history
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Edit Shopify Functions
Delivery customizations, payment customizations
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View other data
Locations
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