Reviews (80)
Refine
-
By rating
Excellent support team and app, it's working well for our online shop! Thank you
Shivam and the WebBee team has been extremely responsive and supportive during our onboarding process. We couldn't ask for a smoother or easier process in getting established with the NetSuite Integrator app.
Our team recently started using the Robust NetSuite Integrator, and the WeeBee team has been incredibly helpful throughout the entire setup process. The app is user-friendly, and the customer support team is always available to assist with any questions. So far, it has been a pleasure to work with. We will update our review once we've had more time to test the app thoroughly.
Hello
Thank you for your thoughtful feedback! We’re thrilled to hear that your team has had a positive experience with the Robust NetSuite Integrator and that our WeeBee team has been helpful during the setup process.
It’s great to know that you find the app user-friendly and that our support team has been there when needed. We appreciate your kind words and look forward to hearing more about your experience as you continue to use the app.
If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to support you every step of the way!
This integrator is robust and meets our business needs. We have been using this app for 2 years without any issues! Great app! We will continue to use it for other stores.
Hello
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that our integrator has been meeting your business needs and that it’s been a reliable tool for your operations over the past two years.
We truly value your trust in our app and are excited to continue supporting you as you expand to other stores. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out.
We use the Robust NetSuite Integrator on both of our sites to sync orders with NetSuite. This has been a game changer for us. Plus, the support is great! I highly recommend the app to save time and money if you are on NetSuite.
Dear
Thank you so much for sharing your experience with the Robust NetSuite Integrator! We’re delighted to hear that the integrator has been a game-changer for your business and that it’s helping you save time and money.
Your recommendation means a lot to us, and we’re especially pleased that you’ve had a positive experience with our support team. We're committed to ensuring that our tools and services continue to meet your needs.
Thank you again for your kind words and for trusting us with your business operations!
Shivam is very helpful, and we have transitioned from Celigo due to internal issues there and we are happy we made the move. If you feel Celigo is too expensive and/or hard to deal with, give these guys a shot. I don't think you will be upset about your choice! :)
Hello
Thank you so much for sharing your positive experience! We're thrilled to hear that Shivam was able to address your needs effectively and that the transition from Celigo has been smooth and beneficial for your team. Your recommendation means a lot to us, and we're always here to help if anyone else is considering a similar move. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. 😊
We've been using the Robust NetSuite Integrator app for a few months now and I'm really pleased with it.
There's a lot of configuration to ensure that it behaves exactly how you'd like it to. We've managed to work this into our normal NetSuite workflow for inventory, pricing, fulfilment and invoicing. Our ops team treat a Shopify order exactly as they would any other order and having the inventory and pricing synced from NetSuite means there's a single source of truth.
We had a few teething issues at first but a huge thanks to the support team. They are absolutely great. The chat is very responsive, during office hours we typically get a response within a few minutes. Outside of those hours we always get a response via email the next day. Requests via chat are followed up via email ensuring resolution of tickets.
We migrated from a bespoke ecom store and for context we were up and running from a fresh Shopify store to processing orders in production within 2 weeks.
I was a little concerned about the price at first (we're currently on the Max plan), however the ease of use and support more than justifies the cost. We're actually planning on upgrading the the Enterprise plan shortly.
Thanks again to the team!
Hello
That's fantastic to hear!
It sounds like the Robust NetSuite Integrator app has significantly streamlined your operations and integrated seamlessly into your existing workflows. The support team indeed seems exceptional, ensuring smooth transitions and addressing issues promptly. Your experience of migrating and getting up and running within two weeks is impressive and speaks volumes about the app's efficiency and user-friendliness. Upgrading to the Enterprise plan sounds like a great next step, especially given the positive impact the app has had on your operations.
Thank you for sharing your feedback, and we look forward to continuing to support your success!
I can't say enough about the customer service I have received from the Robust NetSuite Integrator team. The app functions seamlessly, however due to the number of customizations that our NetSuite account has, I had numerous requests for custom functions and they were all completed promptly. These requests were not questioned by this team, they were simply accommodated. This includes customizing their own app code, multiple zoom conferences walking through step by step, etc. Would recommend this app 100%! A+
Hello
Thank you for your glowing feedback!
We're thrilled to hear about your positive experience with our customer service team. It's great to know that the Robust NetSuite Integrator app functions seamlessly for you, and we're especially pleased that our team could accommodate your numerous customization requests promptly. Customizing app code and providing step-by-step guidance through multiple Zoom conferences is all part of our commitment to ensuring your success. We appreciate your recommendation and look forward to continuing to support your business. A+ for your review!
Thanks to Shivam from Robust for his outstanding support during our software transition. Shivam's expertise and dedication have been instrumental in ensuring a smooth process. He has consistently provided us with the best solutions, demonstrating both professionalism and a deep understanding of our needs. His proactive approach and responsiveness have made a significant difference. Thank you, Shivam, for your exceptional support and commitment!
Hello
Thank you so much for your kind words and generous feedback! We're thrilled to hear that Shivam's support during your software transition has made such a positive impact.
Shivam's dedication to providing the best solutions is something we truly value, and it's wonderful to see that it has contributed to a smooth and successful process for you. Your recognition of his professionalism, expertise, and commitment means a lot to us.
We’re grateful for the opportunity to support you and look forward to continuing our partnership.
This application has worked great to integrate our Shopify store to Netsuite. The app offers a handful of helpful functions that are straightforward and easy to configure. Additionally, there are more technical field mapping options that can be utilized for customized solutions.
WebBee support tickets and live chat have both been responsive and aided in our success with their application. Support was able to quickly jump on a zoom call and help out on multiple occasions.
Hello
Thank you for sharing your experience! It's wonderful to hear that the application has worked great for integrating your Shopify store with NetSuite. We're glad that you found the functions straightforward and easy to configure, and that the technical field mapping options have allowed for customized solutions.
We're also pleased that WebBee's support team has been responsive and helpful, whether through support tickets, live chat, or Zoom calls. Your success is our priority, and we're happy to have been able to assist you effectively.