New craft ‑ Order cancel

New craft ‑ Order cancel

Pricing
$6.99/month. Free trial available.
Rating
0.0 (0 Reviews)
Developer
New craft

Streamline cancellations, save support time, and gain insights to improve customer retention.

This app turns cancellations into opportunities by automating the process, reducing support workload, and saving time. It builds customer trust with a transparent, self-service experience and gathers insights into why customers cancel, allowing for product improvements. By improving satisfaction even during cancellations, it increases the likelihood of future returns. This app solves the problem of inefficient cancellation management and lack of feedback.

This app turns cancellations into opportunities by automating the process, reducing support workload, and saving time. It builds customer trust with a transparent, self-service experience and gathers insights into why customers cancel, allowing for product improvements. By improving satisfaction even during cancellations, it increases the likelihood of future returns. This app solves the problem of inefficient cancellation management and lack of feedback. more
  • Easily handle cancellations without manual intervention, freeing up support time
  • Gain valuable data on why customers cancel, helping you refine products.
  • Easily usable and translatable into any language

Languages

English, French, Dutch, German, Italian, Spanish, Portuguese (Portugal), Finnish, and Japanese

Works with

Categories

Pricing

Choose the plan that best fits your business.

Pro

$6.99 / month

or $69.90/year and save 17%

Features

  • Order cancellation with app blocks
  • Set restrictions on self-cancellations
  • Let customers provide cancel reason

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews

Overall rating
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Support

App support provided by New craft.

Developer

New craft

Raadhuisplein 17, Barneveld, 3771ER, NL

Launched

August 28, 2024 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address, phone number, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner, blog contributors

  • Store owner

    Name, email address, phone number, physical address

  • Blog contributors

    Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, Online Store

  • View customers

    Customer data

  • Edit products

    Product listings, products, collections

  • Edit orders

    Assigned fulfillment, merchant managed fulfillment, all order history, third-party fulfillment, order edits

  • Edit Online Store

    Online Store pages, Online Store script tags, theme, checkout page

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