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Support customers inside your store admin. View orders beside messages and reply in one inbox.
New Reply brings customer support directly into your store admin. Read messages, view customer and order details, and reply without switching to external helpdesk software. Assign conversations, add private notes and see when a teammate is viewing a message. Handle email, WhatsApp, Instagram, Messenger, forms and customer-account replies in one inbox. AI can prepare drafts, translations and labels while your team reviews and sends each reply.
- Run your entire customer support inbox inside your store admin
- See orders and customer context without switching to external software
- Manage every support channel from one inbox inside your admin
- Collaborate with your team without using a separate helpdesk
- Use AI for drafts, translations and labels without leaving your admin
Languages
English and Dutch
Works with
- Customer accounts
- Shopify Flow
- Shopify Admin
- Customer accounts
- Facebook Messenger
- Flow
- OpenAI
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 30 tickets per calendar month
- Inbox inside Shopify Admin
- Customer and order details per ticket
- Team assignments and internal notes
- Email, forms and social channels
- AI drafts, translations and labels
Starter
$29 / month
or $290/year and save 17%
Features
- 1,000 tickets per calendar month
- Inbox inside Shopify Admin
- Customer and order details per ticket
- Team assignments and internal notes
- Email, forms and social channels
- AI drafts, translations and labels
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Great app
Support
App support provided by New craft.
Resources
Launched
September 15, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store, Shopify admin
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Edit customers
Customer data
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View products
Products, collections
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Edit orders
All order history, returns, merchant managed fulfillment, order fulfillments
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Edit Online Store
Online Store pages, Online Store page content on a path controlled by the app
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View Shopify admin
Legal policies
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View other data
Locales, locations
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