Reviews (26)
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The app has so far been fault free for us. We would like to see some enhancements such as the pricing rules without any restrictions (more competitive pricing would be nice!), product images with clear backgrounds (transparent png type), Products with 'Extra Shipping' cost to have the shipping cost shown on the product, currently have to go back to website to check the extra shipping cost, would be nice to see it in the App itself. Service and Support from the team is very good and easy to communicate with. Highly recommend the app.
Hi Bostin Life,
We hope you and your team are having a great day!
Thank you for taking time to leave us a 5-stars review here and choosing to use Sofortig App.
It just made our day to hear that you are satisfied with the app and the supports that given by our team.
We will take note of your comments, and if you do have further questions or queries please feel free to let us know.
Thank you
Stock update has been accurate so far, I like how the app syncs with shopify I definitely prefer this to using manual csv method
Hi Mai Decor,
Truly Appreciate your feedback and thank you for giving us 5-stars.
We are happy to hear that you have enjoyed your experience using our app and it has help you to run your business.
Hope you have a great day
This app is a big help in importing stock, but it fails to find a number of products. They are on the dropshipzone site, but searching for them in sofortig just gives the message "No Product". This is extremely disappointing. The app has also been producing a number of errors "connect ENETUNREACH 3.105.169.68:443 - Local (0.0.0.0:0)" which prevents me from logging on or if I am in the app, it will prevent me continuing with what I am doing, and more recently "server instance pool was destroyed". It would appear that some work is needed on the back end of this application to make it more stable and useful. UPDATE: This app continues to disappoint. Inventory is not updating on several products and I have customers ordering products that are not available, because they haven't been updated. If I go to the inventory section they don't even show as having tried to update. Several products will NOT update price and again this is a problem when customers order them. I am tearing my hair out trying to make this work.
Hi Nook & Cranny Homewares,
Thank you for using Sofortig, and we’re sorry to hear that your experience was not of the quality you expected.
We will take note of your comment to greatly improve the app.
Once again we do appreciate your feedback to make us better.
For further assistance please feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.
Thank you
Hi Im have trouble with the status code 500, and not letting me log in. are you able to help please.
Hi Diffuser World Oz,
Thank you for reporting this issue. Our team has fixed the issue on the day when this happened. Any further questions or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned Account Manager.
Regards,
Dropshipzone Team
Product inventory doesn't update despite the products being bound in Shopify. This is extremely embarrassing when people are ordering products I don't have stop of... when You have to go and manually update cost prices, so my customer ended up buying below my cost price causing me to lose money. Seems only email support is available, can't phone and get actual support!! Nightmare
Hi Shoppers Lane
We are sorry to hear that you experience an issue with your product inventory update
We will take note of your comment to greatly improve the app.
Any further questions or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.
Thank you
Good Delivery time to Australia . Product are a bit expensive but there is no cheaper option for dropshippers as almost all products and heavy and large . I believe Dropshipzone is one of the best in Australia.
Thank you for taking the time to give us your feedback, Kiddie Cutie Store. We hope you are keeping safe and doing well amidst this pandemic. We are sorry to hear about that. To ensure that deliveries are made on time, we work closely with our courier partners and notify resellers with the most updated delivery information via email. In case you have missed our recent notifications, you can login to your account and check all the notifications under “system update”. Kindly refer to the link below for some information:
■ https://www.9news.com.au/national/shipping-delays-global-supply-chain-mess-will-end-2023/94548dcc-87d0-4993-87a9-b0dde563380d
■ (AusPost just resumed eCommerce collection on 6th October 2021) https://auspost.com.au/service-updates/current-updates/ecommerce-collections-temporary-pause
If you have any further queries on your orders please send us an email at info@dropshipzone.com.au or contact your assigned account executive. We sincerely apologise for the inconvenience and thank you for your understanding.
For some reason Sofortig does not update my inventory, even though they are connected to Shopify and have an app. Instead, I get a CSV file emailed to me every day - which is NOT made in the Shopify approved .csv format, so it is completely useless. I have to manually change my stock quantities every single day! The stock on hand on their .csv file does not match the stock on hand on their website, which shows 2 different stock levels depending on where you are on their site at the time. Also, I cannot find Sofortig as an option in my Shopify shipping settings, so I have had to create a separate supplier profile, which makes it more difficult & time consuming. But my biggest problem is this one: I sent them an email last week to ask why many of their 'wholesale' products I have imported cost me almost DOUBLE than that of retail prices offered to the public from Officeworks and Harvey Norman. And why they quote the RRP as being up to 3 times higher than retail actually is. They haven't responded after 3 days. So if I don't get a reply & an explanation soon I will publish the prices here. I have also made a formal complaint to Shopify.
Hi Shhh,
Thank you for taking the time to give us your feedback.
We are sorry to hear about that.
Currently with our new version of Sofortig App, product imports and inventory updates are fully synced automatically. This will help to avoid losses due to over-sell or product discrepancies.
In term of pricing, Dropshipzone runs different promotions from time to time and we review our prices based on marketplace prices regularly (twice a month) to ensure that we are providing competitive and reasonable pricing to our resellers
We will take note of your comment to greatly improve the app.
Any further question or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.
Hope you have a great day!
This app does not sync with shopify i have had to update products one by one?? And then i get an email saying there IT has found i am selling under the price when it should auto update??
Hi Style Trend,
Thank you for your time to leave us a review. For the product update information can be updated via “Product Price Update” tab and there will be a check box that able to select which SKUs you want to select before updating it together
Regarding the pricing, we have a scheduled price review, and it is strongly recommended to subscribe and keeping an eye of our price review notification. The reason our team asked for a price update is that our IT found the cost on your store may not be up to date so that you may need to update the price on Sofortig –“Product Price Update”/”Special Price Update” to avoid loss caused by price discrepancy. It is Client responsibility to keep selling prices correct on Shopify store website.
Any further questions or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned Account Manager.
Regards,
Dropshipzone Team
The app is useless. It cannot link my existing products which I have already imported using CSV. On top, it is confusing to use. I'd rather stay and use my macros to update stock and data rather than relying on this app. Also there is 0 support from the developer. Sent them a couple of mails but no response. Oh and did you know that Dropshipzone sells their own products on ebay and other marketplaces way below the cost price they give to the dropshippers. I wished they could play fair!
Hi LifeStylz,
Thanks for sharing your feedback.
First of all, we're sorry that we missed your Shopify support message on 23July due to an avoidable human error. We'd already reviewed our SOP to prevent missing any one valuable message.
In alternative, you could contact us via info@dropshipzone.com.au directly.
In ease of merging reseller existing product to Sofortig, we are now developing a new function in Sofortig and hope to resolve your problem
accurately.
Again, we love to hear back from our customers and will strive to do better.
product search not loading product search -> petcare. Tried to import 3 products and getting error - "server pool instance killed"
Hi Pikabu
We are sorry to hear that you experience an issue with our app.
We will take note of your comment to greatly improve the app.
Any further question or queries feel free to send us an email at info@dropshipzone.com.au or contact your assigned account executive.
Thank you