Nibble – AI Negotiation

We love Nibble. We use it to negotiate with customers after hours and it has been a steady app since we implemmented it, around 2 years ago. 14% of the Nibble chats result in a purchase! It's super easy to install and their customer service is superb. They help to implemment or to modify if neccessary.

We have had a brilliant response since adding Nibble to our customers experience. It's a WIN-WIN platform - it effectively engages customers whilst maintaining Transformulas branding. The team at Nibble are always on hand to answer questions and give us suggestions, they have ensured a seamless experience. Super easy for both us, as the brand, and customers to use.

Fantastic app, has improved our conversion, and having read through conversations our users have had with the Nibble app, it has created some really great engagement. Would definitely recommend.

Amazing app, gives a great user experience. Their support team is doing a great job. Trying to explore what more we can do with this app

As a retailer, I have been using Nibble for a few months now, and I must say it has been great for my business. Nibble has provided me with a powerful price negotiation tool that has helped me increase sales and retain customers. With Nibble, I can negotiate prices with customers in real-time, providing them with a personalized shopping experience that keeps them coming back for more. I love how Nibble integrates seamlessly with my e-commerce platform, making it easy to manage negotiations and monitor sales. The customer support team has been incredibly helpful and responsive to any questions or issues that have arisen. Overall, I am very satisfied with Nibble and highly recommend it to any retailer looking to boost sales and provide a better shopping experience for their customers.

We use the 'Best Offer' feature on eBay so have been looking for a similar feature for our Shopify store. We had tried the manual 'make an offer' button apps but any auto-accept rules were often gamed by shoppers who would goal seek the biggest discount. We also didn't have time to be constantly answering offers. So we tentatively trialled Nibble and our customers responded v positively. I was worried at first what they would think about the 'bot', but we sell second-hand where pricing is hard, so the overall feeling from shoppers was positive that they got a great deal, quickly! Would recommend taking the plunge and giving it a try.

The app does what it is supposed to do, and we feel it is extracting sales which we would normally not get without this tool. One recommendation: Upon reading the transcripts of the nibble negotiations, I feel that your developers should try to build in a bit of extra intelligence to account for the increasingly poor English grammar and spelling that I am seeing out there (assuming of course an English language version of the Nibble app is being used) Nibble is not quite understanding a number of responses from customers when poor grammar and spelling is involved. A bit of tongue-in-cheek here, but true, nevertheless!

We came across Nibble purely out of serendipity! Their exceptionally talented and friendly team got us setup in a breeze and enabled our business to benefit from bot based negotiation with visitors. The bot itself is fun to engage with and has gotten us many orders that would've been lost otherwise. The Nibble team is constantly working on bringing the best of "Negotiation tech" to merchants like us and helping us increase our conversion rates - thank you, Nibble team! We look forward to the upcoming launches - happy holidays!

We've been through quite a few apps during our time on Shopify, but have never come across anything quite as innovative and engaging as Nibble. Really easy to use, customers love it, and their team are super-responsive when it comes to sharing our feedback. It genuinely feels like us as store-owners are part of the development and growth of the app, which to me is really refreshing. Plus it's really fun to read the chat transcripts back!!

I love this app and the Nibble team. Very quick to respond to queries and they take customer feedback on board as they are always looking to make the experience and app even better This is ideal for anyone looking to not just offer a blanket discount and it allows us to keep margins healthy. A personal favourite of mine is the Nibble bot conversations and seeing how our customers interact and reply back