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We love Nibble. We use it to negotiate with customers after hours and it has been a steady app since we implemmented it, around 2 years ago. 14% of the Nibble chats result in a purchase! It's super easy to install and their customer service is superb. They help to implemment or to modify if neccessary.
Heard about Nibble and was delighted to have them speak at our ticketing conference a few years ago, we used them this year to help negotiate, rather than discount our last few tickets, and the users have loved it, with a couple wanting to use on their own events. It's easy to use and support is always there, but rarely used, as the platform is so solid.
We have had a brilliant response since adding Nibble to our customers experience. It's a WIN-WIN platform - it effectively engages customers whilst maintaining Transformulas branding. The team at Nibble are always on hand to answer questions and give us suggestions, they have ensured a seamless experience. Super easy for both us, as the brand, and customers to use.
I think it's a great idea and after testing it I have to say that I'm thrilled with how easy it works. It's fun to negotiate the prices. The backend is very self-explanatory.
What I don't like. We would have liked to try it out once, start a campaign to see how it is received.
Our customers are from Germany, so we wanted a German translation, but of course we also wanted to adapt the style of the button.
The surprise: it's not possible. In fact, it is only possible if you sign a one-year contract, i.e. a minimum of 6000 USD + 2%. That is an absurdity. With this sentence the conversation with the support was over. Further inquiries remained unanswered.
Even the "Whitelabel" solution is only available in the Enterprise plan. So even with 499 USD + 2% sales fee you have to leave the advertising for it.
Conclusion: Cool tool, bad pricing policy, inflexible support. But as always, someone will come along who does exactly the same thing only better :-)
Thank you for your balanced review and for including postive feedback as well as your concerns.
Apologies if it wasn't clear in our support conversation over the weekend, our pricing is a 2% commission on completed sales and the $499 is a minimum monthly spend, not $499 a month+2%.
As we are a small team we cannot do substantial customisation work, including new languages, without a 12 month commitment. This is why its only available on the enterprise plan and this is why we don't advertise this on the Shopify listing.
We are adding languages and features all the time and hope to be able to offer German with a much shorter commitment by the end of this year. We will let you know when this is possible in case you would like to reconsider.
Nibble is a really engaging way for us to offer our customers a discount promotion. The team were fantastic and helped us to make sure that the app was configured to our needs, and the Ux is very simple and intuitive to use, both from the installation and customer points of view. Highly recommend for an engaging and effective take on a discount campaign!
Thanks for the lovely feedback, glad it worked well for you. We look forward to the next campaign.
Team Nibble!
Great way to engage and convert customers! The support we've received has been fantastic, and has really allowed us to inject our own personality into the chats & negiotiations - almost feels like we've added another member to our sales team!
Thank you for the great review. We are super happy to be working together and delivering results.
Great app increases sales, allows us to control margin, and it’s fun for our users…very happy so far!
Thank you for the great feedback. Please get in touch if you need any help using Nibble.
I love this app and the Nibble team. Very quick to respond to queries and they take customer feedback on board as they are always looking to make the experience and app even better This is ideal for anyone looking to not just offer a blanket discount and it allows us to keep margins healthy. A personal favourite of mine is the Nibble bot conversations and seeing how our customers interact and reply back
Thank you for the lovely review and positive feedback, that is great to hear. Glad to see you enjoy seeing the Nibble chats!
We came across Nibble purely out of serendipity! Their exceptionally talented and friendly team got us setup in a breeze and enabled our business to benefit from bot based negotiation with visitors. The bot itself is fun to engage with and has gotten us many orders that would've been lost otherwise. The Nibble team is constantly working on bringing the best of "Negotiation tech" to merchants like us and helping us increase our conversion rates - thank you, Nibble team! We look forward to the upcoming launches - happy holidays!
Thank you for the lovely review and positive feedback. Happy to be working together and look forward to showing you all the new things coming soon!
Fantastic app, has improved our conversion, and having read through conversations our users have had with the Nibble app, it has created some really great engagement. Would definitely recommend.
Glad you're pleased and it's performing well!