Reviews (30)

Overall rating
4.6
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 0% of ratings are 1 stars
May 14, 2024

We love Nibble. We use it to negotiate with customers after hours and it has been a steady app since we implemmented it, around 2 years ago. 14% of the Nibble chats result in a purchase! It's super easy to install and their customer service is superb. They help to implemment or to modify if neccessary.

Capsuline
United States
Over 1 year using the app
May 6, 2024

I think it's a great idea and after testing it I have to say that I'm thrilled with how easy it works. It's fun to negotiate the prices. The backend is very self-explanatory.

What I don't like. We would have liked to try it out once, start a campaign to see how it is received.

Our customers are from Germany, so we wanted a German translation, but of course we also wanted to adapt the style of ...

Rollei
Germany
About 2 hours using the app
Nibble replied May 7, 2024

Thank you for your balanced review and for including postive feedback as well as your concerns.

Apologies if it wasn't clear in our support conversation over the weekend, our ...

September 8, 2022

I love this app and the Nibble team. Very quick to respond to queries and they take customer feedback on board as they are always looking to make the experience and app even better This is ideal for anyone looking to not just offer a blanket discount and it allows us to keep margins healthy. A personal favourite of mine is the Nibble bot conversations and seeing how our customers interact and ...

Warner's Distillery Ltd
United Kingdom
About 1 year using the app
Nibble replied September 8, 2022

Thank you for the lovely review and positive feedback, that is great to hear. Glad to see you enjoy seeing the Nibble chats!

July 8, 2022

Amazing app, gives a great user experience. Their support team is doing a great job. Trying to explore what more we can do with this app

Ikiru
India
7 months using the app
Nibble replied July 18, 2022

Thank you for the great feedback, happy to be working together!

December 9, 2022

Excellent, not just the APP and the concept, the free initial support and setup means your up and running in no time at all . You can use Nibble as just a simple means of customers being able to negotiate or you can even have it offer deal sweeteners. Great App great Team of people :)

Opal Fever Mate
United Kingdom
7 months using the app
August 9, 2022

We've been through quite a few apps during our time on Shopify, but have never come across anything quite as innovative and engaging as Nibble. Really easy to use, customers love it, and their team are super-responsive when it comes to sharing our feedback. It genuinely feels like us as store-owners are part of the development and growth of the app, which to me is really refreshing. Plus it's ...

ICONIC LONDON
United Kingdom
5 months using the app
Nibble replied September 8, 2022

Thank you for the lovely review and positive feedback. Happy to be working together!

March 1, 2024

We have had a brilliant response since adding Nibble to our customers experience. It's a WIN-WIN platform - it effectively engages customers whilst maintaining Transformulas branding. The team at Nibble are always on hand to answer questions and give us suggestions, they have ensured a seamless experience. Super easy for both us, as the brand, and customers to use.

Transformulas
United Kingdom
5 months using the app
September 3, 2021

Great way to engage and convert customers! The support we've received has been fantastic, and has really allowed us to inject our own personality into the chats & negiotiations - almost feels like we've added another member to our sales team!

CRU Kafe
United Kingdom
4 months using the app
Nibble replied September 8, 2021

Thank you for the great review. We are super happy to be working together and delivering results.

June 29, 2021

Fantastic app, has improved our conversion, and having read through conversations our users have had with the Nibble app, it has created some really great engagement. Would definitely recommend.

Lucky Voice Karaoke shop
United Kingdom
4 months using the app
Nibble replied August 11, 2021

Glad you're pleased and it's performing well!

December 23, 2021

We came across Nibble purely out of serendipity! Their exceptionally talented and friendly team got us setup in a breeze and enabled our business to benefit from bot based negotiation with visitors. The bot itself is fun to engage with and has gotten us many orders that would've been lost otherwise. The Nibble team is constantly working on bringing the best of "Negotiation tech" to merchants like ...

Kari by Kriti
India
3 months using the app
Nibble replied December 23, 2021

Thank you for the lovely review and positive feedback. Happy to be working together and look forward to showing you all the new things coming soon!