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Terrible. The products did not correspond with my shopify. I have had to deal with multiple refunds and have been delayed on my plans for a few weeks now. Nobody to talk and fix the problem just an emailer, this department and shopify should not continue to work together.
Your orders are being declined due to insufficient funds. There is nothing we can do until you have enough money to do business. There is no problem to fix. Have a nice day.
Customer service was very helpful. I'm new to print on demand and they were very prompt with their response and request for help.
All of the samples that I've ordered look fantastic and they have a very nice selection of blanks. As someone new to this their app is very easy to use and intuitive. I'm sure my customers will be as happy with the products as I am.
Thank you so much for your kind review! This means a lot to us!
Been using NinjaPOD for our taekwondo school for a few months now. This app/company has made our t-shirt, sweatshirt, and jacket orders so easy. We used to do pre-orders before and now all we have to do is design the garment and that's it!
We've tried a few different POD services but nobody had the great quality that Ninja offers.
Truly appreciate this business!
Thank you so much for your kind review!
I’m deleting this app from my store. I paid for an order, waited three weeks, and then they cancelled my order without any notice or communication. That is unacceptable, especially when you’re running a business and depending on orders to be fulfilled on time.
If there was an issue, I should have been contacted before the order was cancelled. The lack of communication caused delays and made the whole experience frustrating. I would not recommend using this app if you need reliable fulfillment and proper customer support.
I apologize for your negative experience using Ninja POD. The most recent order we have for you was canceled due to a lack of response to an issue we had with you order. Since we did not get a response for nearly 2 weeks, we were forced to cancel the order since we could not proceed.
Better mock up and product viewing needed (zooming). Also ease of multiple selection of item with graphic variation for a T-shirt. For example same graphic, but needs adjusting on different color shirts. App not easy to figure out.
Thank you for your feedback! We are working to improve our app and updates are coming soon!
Justyn was very helpful and went out of his way to help me give my customers the best experience possible. Thankful for Ninja!
Thank you so much for your kind review! This means a lot to us!
I have been needing shirts completed for a school event and Justyne has been helping me with very question I have. She is polite, knowledgeable and always willing to help. I definitely recommend NinjaPod to anyone needing POD!
Thank you so much for your review!
Great experience with all orders! Had to reach out to CS for a question and Justyn was very quick and knowledgable with her response!
Thank you so much for your review!
Justyn from Ninja POD, helped us out a great deal, one of our customers ordered the incorrect size on a shiurt and also input the incorrect address. Justyn took care of it within minutes after talking, corrected the size and the address. Cant say enough about this kind of customer service.
Thank you so much for your kind review! This means a lot to us!
this app is one o the worst app I've dealt with, They charge too much $$ to send back a product that looks cheap.. Didnt know its a screen print company only.. I'm deleting my account.. To Shopify not all apps are good apps, know who you do business with.. minus 5 star
Hi there, thank you for your feedback. We’re sorry to hear the app didn’t meet your expectations. We strive to offer competitive pricing that reflects the high quality of our professional-grade films and adhesives.
To clarify, we are a Direct to Film (DTF) provider, as noted in our name—we don't actually offer screen printing. DTF is specifically designed for higher detail and better durability than traditional prints. We’d love the chance to look into your specific order to see what happened. If you’re open to it, please reach out to our support team so we can make this right
