SwapStop: Default Address

SwapStop: Default Address

$49.99/month. 7-day free trial.
Rating (5.0)
Reviews

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

January 2, 2020

Languages

English

Prevent unwanted order-triggered changes to customers' default address.

Many merchants don't like how Shopify automatically updates the default shipping address of a customer if an order is submitted with a different address. If you're one of these merchants, this app was made for you. The app switches the default customer address back to what it was before the order-triggered automatic update. It will prevent address changes due to this undesired behavior. You can still manually perform customer address changes or edit the default address if you want.

Many merchants don't like how Shopify automatically updates the default shipping address of a customer if an order is submitted with a different address. If you're one of these merchants, this app was made for you. The app switches the default customer address back to what it was before the order-triggered automatic update. It will prevent address changes due to this undesired behavior. You can still manually perform customer address changes or edit the default address if you want. more
  • Ensure you don't ship to the wrong customer address!
  • We NEVER store any customer data or addresses; only anonymous IDs.
  • No underlying theme changes or changes to your customer-facing storefront.

Pricing

7-day free trial

Monthly plan

$49.99/month

Monthly plan

$49.99/month

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

6 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 11, 2023

Very user friendly and great customer service support. Thanks Adam!

L'Occitane Taiwan Staging
Taiwan
10 months using the app
May 18, 2023

Great developer. Good communication.
Adam observed our thread in Shopify Community and built an app for those of us infuriated by the Shopify assumption that the last shipping address is the customer's address. Thank you for a great app that works well for those of us who place a lot of orders in back-office admin on behalf of our customers.

Bat and Bottle
United Kingdom
22 days using the app
Sound Onyx Inc replied May 18, 2023

Glad to hear the app is helping save you back-office admin time!

Cheers,
Adam

Edited May 31, 2022

Updated- This app is trying to solve for an obvious product bug (online comments about it date back to 2015 so shopify is obviously not interesting in fixing it) where the most recent shipping address changes the account "default" address, rendering that meaningless and screwing up our CRM and accounting data repeatedly for drop-ship customers. The app worked as advertised in the beginning but some complex customizations we developed presented conflicts that prevent the app from processing correctly via the API to our store. We had to uninstall it. While it wasn't a perfect solution (doesn't prevent the default from changing but does change it back quickly) we ended up developing our own private app solution utilizing Hubspot's "operations hub" to basically do the same thing this app was doing but it works around the code conflict we introduced to the equation. For a more simple store code ecosystem this app should do the trick. What we really need is for shopify to understand that "default" means it doesn't change every time a customer ships to a different address. There is simply no way to "lock" it like in every other ecommerce system.

Biocidin Botanicals
United States
Almost 2 years using the app
Sound Onyx Inc replied April 21, 2022

Hello, I had responded to your email to try to help troubleshoot prior to you posting this review but have not received a response. The app’s latency of a few seconds (a Shopify platform limitation) is the same as it was when I released it, but it’s possible that Shopify did not send some record updates (Shopify has told developers that we can't always rely on getting notified automatically via their API, so we should perform periodic batch checks to see if any updated records were missed/not sent to the developer). So in some (historically rare) cases, records may not get updated until the app performs its hourly batch process.

I agree that the mechanism of waiting for an order to change the address (and then the app changing it back to the original one) is less ideal than preventing the change from initially propagating. Unfortunately, this is not possible without an entire custom-coded checkout workflow, which most store owners don’t want.

Hope this helps, and happy to help discuss further/troubleshoot.
- Adam

August 31, 2021

super easy to set up and solves the problem immediately. Thanks for the one-off payment option too. Brilliant.

Wishbone Design Studio USA
New Zealand
16 days using the app
March 8, 2022

Our customers were having trouble placing orders because the default address on thier account was defaulting to the last address they entered (usually thier customers address). The app does just the job by making sure our customers feault address is always showing when they come to place orders.

Charlie Crow Trade
United Kingdom
13 days using the app
Sound Onyx Inc replied March 8, 2022

So happy to hear the app has helped you! 🙏🙏

- Adam

About this app

Launched

January 2, 2020

Languages

English

Built by Sound Onyx Inc

About Sound Onyx Inc

5.0 average rating

4 years building apps for the Shopify App Store

P.O. Box 1161, Austin, TX, 78767, US

Support

Send a message

soundonyxinc@gmail.com

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