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The support has fallen off a cliff.
The in-app chat says “We reply immediately”, but I messaged (and emailed) them 4 days ago and still not had a response.
When it works, the app works. But setting up new rules often requires help from them. So, without good support, the app really starts to lose it's value.
Hey Tom, really sorry about that! We were away for a few days and forgot to turn off the chat — totally our bad. We're back now and ready to help with anything you need. Again apologies for not being able to solve your issue on time.
App works great so far and they offer the Pro version for free for non-profits. Appreciate the prompt customer support and easy setup.
Being a small NFP we are highly reliant on the best in class technology to help us deliver on our vision and mission. Notify tells us exactly what we need to know so that we can help vulnerable and marginalised individuals, families and communities doing it tough
Does exactly what I need it to do, connects my Shopify store and my slack account to keep all of my information in one place.
Thank you Fran, I am glad I could be of help to your organisation.
This app has really helped our productivity integrating Shopify and Slack and the willingness for the Notify team to work with our non-profit org and help us out is really appreciated.
Hey Aman,
I am glad we could help. Thanks for the wonderful review.
This is a great app to connect Shopify with Slack. We've been using for 12 months now and it runs seamlessly!
This app has been a huge help to our team here. It provides us with daily insights and the setup process was super smooth and easy. Highly recommend to any teams big or small!
Thank you so much for the review. :)
Intuitive and native design, convenient to use. When a problem occurred, Sarah was able to quickly resolve it. Thanks Sarah
Thank you Nate, for the positive review!
The team was extremely responsive in helping me set up custom notifications. Highly recommend!
Support has been great. They helped me setup a notification in Slack whenever an instore pickup order comes in based on a tag. Super convenient, easy way to give my team the fast alert on instore pickup order. Thanks for the great support, much appreciated.
Thank you so much for the wonderful review. :)