Reviews (28)
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For the most part, the quality is good. When I had an issue with a sample, Customer Service was able to assist and the response time, when it came to a follow up, was very prompt with a resolution. The production to delivery time is longer than I anticipated so just plan to order way in advance to have product/samples in a timely fashion.
Thank you for providing your feedback! We greatly appreciate your positive comments about the quality of our products and the excellent assistance provided by our Customer Service team. Resolving issues promptly is a top priority for us, and we're glad we could assist you effectively.
Regarding the production time, we want to emphasize that it is an important aspect of our commitment to delivering products of the highest quality. Our team takes great care in crafting each item to meet our stringent standards, ensuring that you receive the best possible product. Also most of our products are all-over print which takes longer time. We constantly strive to improve our processes and reduce lead times while maintaining the exceptional quality we're known for.
Thank you once again for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Anton
NovaTomato Team
Very disappointing from a designer's perspective. Most of the products do not have extensive size choices even if there are many so-called size options, and most are "Out of Stock" and have been for months. Not impressed. I am not addressing the quality of the "merch" as the app never had enough design mojo to bother ordering samples. Also, bringing anything to the attention of customer care led to repeated and repeated emails wanting to know "How are we doing?" Not so good, try offering products that are in stock or quit bothering to offer them. And get off your "tiny people" notions of fashion, please.
We apologize for any disappointment you experienced as a designer. We understand the importance of offering a wide range of sizes and acknowledge that we have fallen short of your expectations. We regularly update our product offerings, so please stay tuned with us.
We also appreciate your feedback on our design options and Customer Care emails. Your input is valuable, and we will strive to enhance our offerings and communication. Thank you for bringing these concerns to our attention as we continuously work to improve the customer experience.
Sincerely,
Anton
NovaTomato Team
They offer so many customization features. But I wish I could customize the package as well. Willing to see this feature in the app.
We appreciate you taking the time in leaving us a review! We do assure you that your voice is heard and we always try our best to exceed customer’s expectation. You can visit our website for future updates. You can also contact us through email at support@novatomato.com or chat with us on our website. Any more questions and feedback will be very helpful for us to improve more.
Sincerely,
Anton
NovaTomato Team
J'aime beaucoup les produits de qualité. Le seul problème pour moi c'est la conversion en devise canadienne qui me laisse très peu de marge de manoeuvre pour faire un profit intéressant. Mais le fournisseur et l'application la plus intéressante.
Thank you for your feedback! Your input regarding our products and services is greatly appreciated and will undoubtedly assist us in making future improvements. As a team, we are committed to listening to our valued customers, and we can assure you that further updates and enhancements are in the works. Please stay tuned for future announcements!
We sincerely hope that you will continue to enjoy using our services.
Best regards,
Anton
NovaTomato Team
Setting up the POD connection to shopify was really quite easy. Now I am excited to add more products with my designs
Thank you for your wonderful feedback. We are grateful that you had a wonderful experience with the integration and we are looking forward to seeing your designs. It is truly our pleasure to serve you and we are excited to serve your customers in the near future. We hope you continue enjoying our services!
Sincerely,
Anton
NovaTomato Team
I've recently downloaded this app and I thought I would give you my thoughts. Everything is actually quite great, obviously, and probably not unlike any of us in this field, I would like to see more product. This is not a criticism, it is simply that we're insatiable, and as a business, you can't possibly offer unlimited items. The one criticism I have that I find your prices a bit high, making it perhaps a bit difficult to generate high sales.
Thank you for your wonerful feedback. We appreciate your detailed comments and this will help us to improve in many areas. We are launching new products from time to time so please stay tuned for new releases. Our current product offers and costs reflect the value that we put into making sure that customers receive high-end premium and sustainable made-to-order apparel with zero inventory and zero-waste production. We work only with world leading manufacturers producing for leading apparel brands which allow us to offer real retail brands quality. We will be grateful if you can try our products as well that we are truly proud of!
You can also contact us through email at support@novatomato.com or chat with us on our website. We hope you continue enjoying our services!
Sincerely,
Anton
NovaTomato Team
An amazing tool with great service. I just spent an hour in chat with a very knowledgeable person who helped me every step making it easy.
We thank you for your wonderful feedback. We appreciate your kind words and it truly inspires us to continue providing our best service. We will constantly provide exceptional services and premium quality products that you and customers will surely love. We are excited to serve to your customers your amazing designs. We hope you continue enjoying our services!
Sincerely,
Anton
NovaTomato Team
Thank you for leaving a 5-star rating! We greatly appreciate your support and are delighted to hear that you're enjoying our app. If you ever have any questions or suggestions, please feel free to reach out to us. Your feedback helps us continually improve the app for our users. Thanks again for choosing NovaTomato!
Sincerely,
Anton
NovaTomato Team