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Self-serve order editing post purchase. Customers edit address, items & cancel orders, with approval
Oat lets customers edit their own orders after checkout. Shoppers make many mistakes during purchase: wrong address, size, one item too many, a change of heart. Each one becomes a burden to your support team. Oat puts a self-serve option on the thank-you & order status page or confirmation email so customers sort it out themselves. They can update the address, edit, add or remove items, or cancel and get refunded. Everything is customizable & approved by you; in side a edit time window you set.
- Self-serve order editing: address, contact info, items, quantities, cancel
- Edit window with auto-hold: orders stay editable until your cutoff, then release
- Approvals: order cancellations & address changes only, or on everything
- Cancellations with refund to the original payment or store credit: your choice
- Self-serve portal on thank-you page, order status page and confirmation email
Languages
English
Works with
Categories
Order updates
Order management
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by GODISOFT.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days, merchant managed fulfillment
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