Reviews (247)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting revenue and customer engagement through personalized quizzes that simulate in-store assistance. It integrates seamlessly with platforms like Klaviyo and Shopify, offering features like A/B testing and detailed analytics. The user-friendly interface and exceptional customer support, noted for quick and helpful responses, are frequently praised. This app effectively improves sales and customer experiences by leveraging zero-party data for targeted marketing.

February 6, 2020

Amazing app +amazing support. I had an issue with my apps Mark helps me to fix it. I need to reference matt provided me with tons of useful resources. I love using octane ai. thank for all your support and your effort

Hipposshop
Canada
2 months using the app
January 13, 2022

Truly excellent customer service. The feedback received was well communicated, the response time was prompt but most importantly the challenges that I had were quickly resolved. I would like to thank Leonardo from Octane AI for his support & excellent service.

MVB6.style
United States
About 2 months using the app
May 24, 2022

Great service via the chat from Mark to help with my setup and solve questions I had. Quality service is everything!

Atreyu Running Company
United States
About 2 months using the app
October 18, 2022

Our product finder is finally live - the setup was straightforward, as well as the integration with Klaviyo. Shout out to Leonardo who has been a star for the entire setting-up process, providing support and recommendations on how to make the most of this tool.

Guud Woman
Belgium
About 2 months using the app
July 7, 2022

It is a really nice little app. You can collect some first party data, but also use it to streamline customers to the right products and much more. Great backend, all really intuitive. The support is very good also, always quick to reply and most issues are well documented in their help center. Shout out to Leonardo from their support team, he helped me a lot.

BONAVENTURA Milano
Germany
About 2 months using the app
December 10, 2020

The Octane AI team is very responsive and helpful in answering questions and getting our campaigns up and running quickly. In just a short time we've seen a large jump in subscribers and revenue and looking forward to implementing the quiz and other features very soon.

Archipelago
United States
About 2 months using the app
Edited May 11, 2020

I'm very pleased with the support particularly. Aleksandar and other team members have been timely with detailed responses to my questions and have been very helpful. The product features and integrations are good too, and they seem receptive to product suggestions

Pinwheel
United States
About 2 months using the app
August 1, 2019

Look, the support from Octane Ai is Amazing. If I needed understanding or such, they helped me out. So, if you have issues with making something work just ask them. They'll get you sorted out. I'm working on my things and they've made it so much easier. Thanks Octane.

buyitallforyou
United States
About 1 month using the app
November 14, 2018

This is a great app. It allows you to do sooooo much! They have a few integrations but have added more just in the short time that I've had it. The help center and tutorials are actually better than a large majority of larger more well know enterprise apps or companies. It has a great UI and is easy to use. You don't have to know anything about bots or coding. Support is super responsive. I've already starting using it and its working great. This app will have you prepared for the wave of conversational commerce that is building.

Giftee
United States
About 1 month using the app
December 4, 2020

We have so many teas that people got confused. Octane helped design a quiz to make it easier for customer to decide. No paralysis by analysis! They were very helpful, and now it is cranking. Thanks

Harney & Sons Fine Teas
United States
About 1 month using the app