Octane AI: Advanced Quiz Maker

We just installed Octane AI on free trial to give it a shot in hopes of converting some of our abandoned carts. After adding we are quickly finding all the options on how to message the customer! Integration & set up has been a breeze and the support team has been amazing, especially Katie :) Excited to see what the next couple weeks hold!

Very helpful and prompt customer support! Leonardo was very eager to answer any questions and solve any issues we had :)

Reading other low reviews about customer service I have to say we had a totally different experience so hopefully this issue has now been sorted. The customer support team went above and beyond to try and help us find a solution to our problem and responded really quickly. The only issue is I don't think it's possible for the app to do what we need which is why we've scored so low as it feels like this should be quite a fundamental feature for a lot of stores. We wanted to have 3 quizzes all pointing towards a database via an automation. Quiz 1 was fine, but if the same user takes Quiz 1 followed by Quiz 2, it won't let you export the Quiz 2 data unless they are using the same browser. So if a user takes Quiz 1 on their mobile & Quiz 2 later on another device, you can't access the data for Quiz 2 - only the first quiz they submitted. If you only want 1 quiz as a product recommendation option it's probably a great tool and the dashboard is super clean and easy to use. But if you're looking to use multiple quizzes or have integrations into third party apps it's unfortunately not possible at the moment.

Absolutely fantastic service!! Quick help and they did more for me then I could wish. Love it! Also a beautiful app!

I am really happy with this app I love the analytics and integration w/ Klaviyo. I had an issue with my quiz and Brandon helped me troubleshoot it. He followed up with me the next day to test everything and make sure it was working properly. There are a few things I would like to app to do and I was told those features are coming soon *fingers crossed* . I highly recommend the app. to people several times a week.

A little hard to get used to using it, especially the "rules" Customer service gets back quickly, so make sure to use the chat.

such a bad app wont let you disable the app from store easily. Crap app.
No quick response from teams either. Very disappointing.

I've been looking into many different messenger apps over the last week but I found Octane AI the best because of the many functions it has and the customers service. This is the only messenger app I found with great customer service which is always available throughout the day! Katie has helped me a lot setting up my first campaign and with other steps on setting up :)

While we are just starting to implement this app, the support has been incredible! Leonardo was super responsive, took the time to make sure all my questions were answered as well as that my integration was set up successfully, and checked in to make sure I had everything figured out even after my problem was resolved. 10/10 stars for support here!

Great app and AMAZING customer service/tech support. Katie and the Octane team really go above and beyond to answer any questions right away and help provide tech support for a successful set up. I have tried numerous apps to try and link my website to facebook messenger and this one is by far the best!