Reviews (247)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting revenue and customer engagement through personalized quizzes that simulate in-store assistance. It integrates seamlessly with platforms like Klaviyo and Shopify, offering features like A/B testing and detailed analytics. The user-friendly interface and exceptional customer support, noted for quick and helpful responses, are frequently praised. This app effectively improves sales and customer experiences by leveraging zero-party data for targeted marketing.

May 11, 2022

Love this app...my customers love using them to get the best recommendations to pick their lashes. I would highly recommend

Mademoiselle Lash
United States
About 3 years using the app
February 7, 2022

Octane is a great app to automate my shop flow, and able to help me directly with products recommendation. The integration with Klaviyo is the best in its categories in my opinion. Customer service is at the top of the game. I get so much support from Leonardo - Fast response, great solutions, know exactly what are my questions, and can initiate what I missed. Thanks, Octane.

Azuro Republic
Hong Kong SAR
Almost 3 years using the app
February 4, 2021

One month in and Octane has been absolutely amazing! This has been one of the best investments we've made in our company in a while. Our support person (on the Enterprise Plan) Erica K. is hands down the very best! She is super responsive, proactive, and constantly trying new idea to increase ROI. I can't say enough about Erica's support. I wish we would have switched over to Octane years ago. -Terrance

Voice of Hair
United States
Over 2 years using the app
October 7, 2020

We have had a fantastic experience with Octane! It has been a pleasure working with the Octane team to set up our bot and develop a shoppable quiz. The Octane team made it simple and worked with us to make adjustments to better our customer's experience. We have seen a significant jump in sales and customer happiness as we can help our customers find the best product fit for them to purchase. If you're on the fence, go for it! We recommend you give Octane a try :)

Mastin Labs
United States
Over 2 years using the app
July 28, 2022

Excellent App, customer service is up there with the best I've come across. Easy to use quiz software, and the extra features available on the paid plan is worth it.

Valentia Skincare
United States
Over 2 years using the app
November 17, 2020

Octane has boosted our online sales, managed the backend of the app for us and has outstanding customer service. Highly recommend.

bighammerwines.com
United States
Over 2 years using the app
July 29, 2018

love using this Artificial Intelligence. best way to get customers checking out

Fashioninteriors
United Kingdom
Over 2 years using the app
October 13, 2020

Love Octane AI, especially the Enterprise Plan. The Octane teams does all the work and I just approve or disapprove (with feedback). They proactively track and send all the metrics and analytics each month without me lifting a finger. It's such a cost- and time-effective option to have the team that built the platform run and optimize all the campaigns. The Octane team is a true partner, integrating with the rest of our marketing plans and helping to drive increased revenue.

Naturalicious
United States
Over 2 years using the app
July 5, 2022

Love that this quiz integrates so seamlessly with Klaviyo. Makes it easy to segment my customers after they've taken my quiz. I've had a couple support issues come up, but Mark has helped get me back up and running.

Surprise and Delight Haircare
United States
Over 2 years using the app
April 19, 2021

Great app and customer service especially Mark and Brandon. The onboarding call is particularly helpful as they can help you out live. Still exploring the app but so far, really loving it :)

geliehene Schätze
Germany
Over 2 years using the app