Reviews (247)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting revenue and customer engagement through personalized quizzes that simulate in-store assistance. It integrates seamlessly with platforms like Klaviyo and Shopify, offering features like A/B testing and detailed analytics. The user-friendly interface and exceptional customer support, noted for quick and helpful responses, are frequently praised. This app effectively improves sales and customer experiences by leveraging zero-party data for targeted marketing.

November 2, 2020

The response time from customer support was unmatched and they have been helpful to us by providing resources and tools to see growth online. Thanks Mark!
-Z

Motivo Designs
United States
Over 1 year using the app
August 7, 2023

The app is so friendly and it's updating week a week.

They have a team so nice and the customer service works perfectly.

We have so lucky that have Elizabeth as an account manager, she is on top of everything and our Quiz is improving month a month.

So happy to choose this platform

Goldie Locks®
United States
Over 1 year using the app
August 31, 2023

Octane is a *must-have* for every brand. Absolutely the highest value tool we use! On the most basic level, it has helped our customers know exactly what to buy, like a real salesperson would help a customer in a brick-and-mortar store. It helps us build lasting trust with our customers, and is something we fold into nearly everything we do.

Onto the data now... the info that our customers give us through Octane is second-to-none for our marketing efforts. Knowing exactly what is relevant to your customers when you communicate with them is a game-changer –– it gives them the experience they deserve, and it can save serious time and money as well (think, no excessive/wasted Klaviyo sends, time in customer service for product confusion, etc).

Now for the team :) Your truly won't find a more helpful and kind team than the Octane team! We've worked closely with them for 18 months now, and they're incredibly thoughtful, human, and always so helpful. They truly act like a member of your own team that has skin in the game.

Couldn't recommend Octane more!

L'AMARUE
United States
Over 1 year using the app
September 20, 2019

Octane AI is a great app that has helped us recover sales via abandoned cart messages. I love that people can purchase directly from messenger. Katie, with their customer support, has been super helpful with any questions that arise. With more integrations, this app is going to be a powerhouse for e-commerce.

The Crunch Cup
United States
Over 1 year using the app
December 21, 2021

Amazing app with amazing team. Leonardo helped me a alot and made it easier to set up my properties. Thanks!

פנדה
Israel
Over 1 year using the app
January 13, 2022

Great app! We're also having a great time working with Octane to create new quizzes and improve performance over time.

Ned
United States
Over 1 year using the app
September 21, 2018

I'm not sure there are words to describe how awesome working with Octane is.

1: My on-boarding call was with the president. Who does that? So cool. Such a great insight into the company. That pretty much sold me without even learning the software.

2: Their rapid advancement is on point. Weekly new integrations and that perfect "can do" attitude towards building new integrations with new companies.

3: When you screw up, help is a few minutes away. Nothing but great insight from the support staff, and quickly.

I can see this platform growing into one of our most used pieces of software. It's ability to manage your basic tasks and communications is fantastic.

Everything else is just icing on the cake.

Oh, 5 days into my trial, I had already covered the monthly cost of the pro package. So that's pretty cool.

PatchPanel
Canada
Over 1 year using the app
May 14, 2021

This app is AMAZING! It does so many things! I use it to welcome my customers with a discount code, catch them before they exit, abandoned carts AND - I am working on a shop quiz to help my clients select the best product for them. Brandon is 100% absolutely amazing and has guided me through each and every process and answered ALL of my annoying questions. I am SOOO glad I ditched the other apps and found Brandon and Octane!

Magnetic Lash Bash / The Diva Lash
United States
Over 1 year using the app
August 27, 2019

So far our experience has been great. Customer support and onboarding support are A++. The best part for us is the easy integration into our other systems.

KMS Hayloft
United States
Over 1 year using the app
March 1, 2022

The quiz has proved a great traffic generator for Keeko from Pinterest and other social channels. The facebook chat function and bot it excellent as well. It all takes alittle bit of time to learn, but it's worth the time.

Keeko
Australia
Over 1 year using the app