Reviews (230)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective quiz feature that guides customers to suitable products, boosting sales and customer satisfaction. They appreciate its intuitive platform, data collection capabilities, and seamless integration with Shopify. The support team is praised for their exceptional service. Merchants also value its user-friendly interface, flexible settings, and features like personalized follow-up emails and abandoned cart recovery.

July 1, 2024

Marina and the team provide excellent ongoing support, which is why we have continued to be long-term customers of Octane.

WelleCo US
United States
Almost 2 years using the app
May 9, 2024

Love having this quiz on our store's website! It has helped individuals determine what kind of fuel nozzle to purchase with the type of can that they have in their garage. Ivana & Mark are always there to help when I have an issue!

Ai13 Billet Products
United States
Almost 3 years using the app
July 1, 2024

Our experience with Octane has been exceptional, and I cannot recommend it highly enough! Creating our quiz was quite complex, but our account manager Marina has been with us every step of the way. She is absolutely amazing! Every issue or question we had, she promptly addressed with incredible helpfulness and expertise. Thanks to her, the quiz has been a tremendous success on our website, driving significant revenue. We are currently enhancing our quiz with A/B tests, and Marina's support in this process has been invaluable. I am excited to see our statistics improve even further. While there are some technical aspects of Octane that could be refined, they are receptive to feedback and actively support app development.

111SKIN
United Kingdom
11 months using the app
March 28, 2024

Great app with great results helping our clients get the right products directly to their cart. Special shout out to Ivana on the support team for helping me out and making sure my quiz was perfect!

Impact Networking
United States
5 months using the app
February 27, 2024

Fantastic app that has completely changed our top-of-funnel acquisition strategy. The capabilities of the quiz are incredible and the team is very helpful with optimizations. Would recommend to any consumables business.

TB12
United States
About 1 year using the app
March 1, 2024

Octane AI has elevated our e-commerce strategy. Their intuitive platform and effective quiz funnels help engage customers. Highly recommend it for businesses serious about zero-party data and boosting conversions. The team is top-notch, the best in the biz.

Unjury
United States
2 months using the app
February 9, 2024

Customer support from Ivana and Mark is second to none. Always responsive and very. helpful going above and beyond frequently.
The quiz overall is quite complicated and if you have a lot of sku's like us then it can be difficult to build anything but a custom quiz. They do have partners who will help with building quizzes. The attribution metrics on the dashboard do need you to check in more detail as they can be misleading at top level.

Naturisimo
United Kingdom
10 months using the app
April 24, 2018

Octane is a huge time saver and helps create engagement through Facebook, without having to use internal resources to manage Facebook communication. They have a great abandon cart function, that automatically reminds customers about products left in their cart. ROI has been 10x for Octane and as we continue to mine and tweak the Facebook Messenger AI, we expect that to increase significantly.

The way we communicate with customers is changing. It's no longer email, it's now Facebook messenger, texts, Instagram, Twitter and way more. Octane is at the forefront of Facebook Messenger AI and they are a great tool.

By Laxmi
United States
About 6 years using the app
Edited July 14, 2021

UPDATE 7-2021 --- Octane AI is EVERYTHING. From the team, to the new quizzes and Pop-ups I'm dumbfounded how any company is making this work WITHOUT them. Shopify acquire this company and make it part of your in-house offering. Old Review:
After relying on ineffective email marketing for years, I decided to make the move over to messenger marketing. My expectations were completely shattered within the first few weeks. Octane AI has allowed me to amass tens of thousands of followers that I can have impactful and meaningful conversations with that provide both them and myself value. In addition to being able to instantly communicate with your most loyal fans/customers, Octane's integration with Shopify has boosted revenue for one of the best quarters I've ever had. Octane's abandoned cart messages is one of my favorite features! Lastly, Octane's customer service is beyond great. I know that if I ever have a question, I can expect an answer or a tutorial within a few hours. All in all, Octane AI is absolutely THE BEST APP ON THE SHOPIFY APP STORE. PERIOD. I could not recommend it more!

Peter Hollens
United States
Over 5 years using the app
November 2, 2021

Love the innovation that Octane brings to Shopify and DTC in general. Not only is the suite of features in the app been great, their team is A++++ They are always looking for ways to bring value beyond the app and we are grateful for that.

Run Gum
United States
Over 4 years using the app
Octane AI replied November 2, 2021

A HAIKU FOR THE RUN GUM!

Need more energy?
Immunity? To be calm?
Run Gum has your back!