Reviews (263)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, accurate delivery estimates, and customizable features. They appreciate its ability to display different timelines for various items, which has reportedly boosted sales. The support team is praised for their prompt and professional service, with customization options to fit individual needs. The app is also noted for its excellent compatibility, speed, and affordability. Additional features like a rush delivery option make it a versatile tool for merchants.

July 8, 2022

Really Great customer service, helped with a few issues i had, got them resolved quickly.............

Educational Equipment Supplies
United Kingdom
Over 1 year using the app
Synctrack replied July 8, 2022

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

March 1, 2022

I have been using this app for several months now and have had a great time! every time I had a request it was always fulfilled, great app and development team!

MBMSPORT
Italy
Over 1 year using the app
Synctrack replied March 2, 2022

Hi MBMSPORT

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

December 7, 2022

Very helpful app. They have very well addressed the limitation Shopify has. Their support is excellent as well.

Vegan Dukan
India
Over 1 year using the app
Synctrack replied December 7, 2022

Wow, we were blown away by your positive and lovely words, we really appreciate the time you took to write such an amazing review!

July 1, 2022

Très bon service après vente. J'avais un problème d'affichage et il a été corrigé rapidement par Tchat.

Bestlensprice
France
About 1 year using the app
Synctrack replied July 1, 2022

Nous sommes heureux d'apprendre que notre service client a répondu à vos attentes. Merci de nous avoir fait confiance et d'avoir laissé une si belle critique ! Nous sommes toujours prêts à aider !!

October 4, 2023

Great app, team are really helpful in customisations to get it matching nicely with your design. Would recommend :-)

piranhaprint-com
United Kingdom
6 months using the app
Synctrack replied October 11, 2023

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience with our app and service support. Have a wonderful day!

November 17, 2023

This app is a true asset for any Shopify business looking to build credibility and trust with their customers.

Joyce, from the support team, deserves a special mention for her exceptional assistance. She went above and beyond to make sure the app was integrated perfectly with my store.

The app's accuracy in displaying shipping times has not only enhanced transparency with my customers but also led to an increase in sales. Customers feel more confident making purchases knowing exactly when their items will arrive.

It's a simple yet powerful tool, and Joyce's expertise makes the experience even better!

Quebekado
Canada
24 days using the app
Synctrack replied November 19, 2023

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻

February 24, 2021

The support and follow-up from this team is Fantastic! In addition, the app works great and has increased our conversion rate!

Yami Dance Shoes
United States
About 1 year using the app
Edited August 4, 2022

We got this app after looking at the reviews and it turned out well. Although our project took a bit of time, Anna and their developers were very helpful in helping us get the customization we needed. We built something custom for our store and the team was very helpful in understanding our needs and building something. It did not work out in the end due to app restrictions - but this was custom and needs complete customization. However, we were able to figure a solution out. We used their code to put on our page builder app and it is working for us. Their team is professional. They were able to get on a video call and help us clarify our doubts and our concerns. Anna is the best. Her response is very fast through chat. She is very nice, professional and understands the people. I can confidently say no matter how many times you have problems in your store, they will help you.

Ampack
United States
About 1 year using the app
Synctrack replied August 5, 2022

We highly appreciate you taking the time to post a review here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟
Cheers,
Anna

February 28, 2020

One of the very first apps that we install on our site. Running for almost a year now. If you are made to order like us. This is a great app that keeps in step with providing your customer's with estimated delivery dates.

The app makes a clear display of when the customer can expect to receive the product throughout the checkout process. Also links to your shipping policy. It shows up on the order status page after order and we asked for it to be put on the account page. Took support lest then 15 minutes to fulfill the request. Who doesn't like to work with a company like that?

UPMEN
United States
About 1 year using the app
February 3, 2021

Great app! Well worth the cost, it helped my conversion to be able to show the customers on the product page when it might arrive. Support is great as well, quick to respond and fix an issue I was having. 5 stars!

Diaper Dabbler
United States
About 1 year using the app