S Estimated Delivery Date Plus

Hi there,

We’re truly sorry to hear that the app didn’t meet your expectations, and we genuinely appreciate you taking the time to share your experience. We understand how frustrating it can be when a key feature like setting different processing and delivery times doesn’t work as intended — especially for stores with a large product catalog. It’s disappointing to hear that the filtering function and automatic mode didn’t meet your needs, and we sincerely apologize for the inconvenience.

At Omega, we’re constantly working to improve based on feedback like yours, and we’d truly value the chance to make this right. If you’re open to it, please consider reinstalling the app and giving us another opportunity to support you. Our team would be more than happy to investigate the issue closely and help tailor a solution to your specific case.

You can reach out to us anytime via our 24/7 live chat or by emailing us directly at support@omegatheme.com. We’re here and ready to assist you every step of the way.

Thank you again for your feedback — it’s incredibly valuable and helps us build a better experience for all our users.

Hi,

We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been for you 😞. We genuinely care about every user’s experience with our app, and it’s disheartening to learn that it didn’t perform as expected on your live site after testing successfully in the sandbox.

We're truly sorry we didn’t get the chance to support you before you decided to uninstall the app. If only we had received a support request earlier, our team would have absolutely stepped in right away to help troubleshoot the issue and make things right. This issue is resolvable with a few quick adjustments or updates.

We completely understand your decision to uninstall, but we’d truly appreciate the opportunity to support you properly and make things right. If you’re open to it, please consider reinstalling the app and reaching out to us—either by emailing us directly at support@omegatheme.com or simply replying to the message our support agent has already sent you. We’ll prioritize your case and work closely with you to make sure everything runs smoothly. Your feedback means a lot to us, and it’s what helps us continue improving the app for everyone.

Thank you for sharing your experience—even though it was a tough one—and again, we’re really sorry it turned out this way. We hope to make it right 💙.

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Update reply: Since you left the review, we’ve reached out multiple times, but we haven’t received a response from you yet. We genuinely care about your experience with our app, and we’re eager to work with you to resolve any issues you’ve encountered. Please let us have the chance to support you again. You can either reply to our previous emails or reach out to us directly at support@omegatheme.com. We are always there for you!

Hi,

We’re very sorry to know that your experience with our app did not meet your expectations 🙏. We deeply appreciate you taking the time to share your thoughts, and we regret that the option you were looking for is currently only included in the upgraded plan.

Our team truly values every piece of feedback because it helps us improve and better understand what users need. We would love the opportunity to assist you further and explore how we can bring more value to your store. I have already sent you an email with details to provide additional support. Please kindly reply when you can, or reach out to us directly at Support@omegatheme.com
— we are more than happy to help.

Thank you again for giving us the chance to learn and grow. We truly hope to support you better in the future.

Hi there,

Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention.

I'm sorry to hear you had such a frustrating experience with the trial time and our app's feature, that's not what we like to hear. But we would like to clarify a bit so you can understand more about this situation.

Per our check, your store installed our app the first time in 2021, and re-install it 3 times after that first time based on your store history charge. So it makes sense that the trial time has ended already and your store gets charged for your new installation, this charge is automatically processed by Shopify since our app does not handle the payment process. I hope you understand.

However, your feedback is valuable to us and our highest priority is our customer's satisfaction, so we want to offer you a full refund since you are not using the app right now. We have had an agent contact you for further support, and hope that we have this second chance to assist you.

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at contact@omegatheme.com

Thank you,
Kaylee, Leader of Customer Support.

Hi,

We appreciate your feedback and apologize for any inconvenience you may have experienced with our app. We're committed to providing a seamless and effective user experience, and we're sorry to hear that the app did not meet your expectations.

To better assist you, could you please provide more details about the specific issues you encountered? This information will help us identify and address the root cause of the problem so that we can improve our app and ensure a better experience for all users.

Additionally, our support team is here to help you troubleshoot any issues you may be facing. Please reply to our support email that we have sent you yesterday or reach support@omegatheme.com with specific details, and we'll do our best to resolve the issue promptly.

Thank you for bringing this to our attention, and we appreciate your patience as we work to enhance our app.

Hi NowShopFun team,
Thanks for taking the time to let us know your current issue and we are sorry for the negative experience you had.
Our team received your request about the app and fixed the issue for you. Our support agents also reached out and inform you about this. Please check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

Hi there! Thank you for sharing and letting us know your experience.

We sincerely apologize for the inconvenience you've experienced with our app and the difficulties you've encountered when seeking support. Your feedback is crucial to us, and we're committed to addressing any issues you may have faced.

To better assist you, could you please provide additional details about the specific problems you're encountering? Our team is dedicated to resolving technical issues promptly, and we're here to ensure that you have a seamless experience with our app. Additionally, we've contacted you via email to assist with the matter. Please check your inbox for further assistance.

In the meantime, please feel free to reach out to our support team again. We value your patience and understanding as we work to resolve the issue and improve your experience with our app.

Hello there,
Thanks for your feedback!
I checked and seen you are setting the language of date to Turkish, so the date is displayed in Turkish format.
Could you please change the option on Settings / Date Config / Language

Regards,
Omega support

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear about the confusion regarding our pricing plans. Allow us to clarify.

Our free plan is indeed available exclusively for Dev store users, as clearly stated in the app description of the pricing plan, listed on our app's listing on the Shopify market. We understand that this might not have been immediately apparent, and for that, we apologize for any inconvenience caused.

Regarding the 7-day trial period, it's crucial to emphasize that our app does not charge any fees during this trial period. Any charge that may appear is a result of Shopify's workflow, where confirmation for the selected pricing plan is required before entering the trial period. It's important to note that this charge does not mean you need to pay for the app to access the trial time; rather, it's a procedural step within Shopify's system. We strive to provide a transparent and user-friendly experience, ensuring that our customers can explore our services risk-free before making any commitments.

We're constantly working to improve our communication and make our pricing structure as clear as possible to avoid any confusion in the future. Your feedback is invaluable in this process, and we appreciate you bringing this matter to our attention.

If you have any further questions or concerns, please don't hesitate to reach out to our support team through live chat support or our email at support@omegatheme. We're here to assist you in any way we can.

Thank you for your understanding.