Reviews (266)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, accurate delivery estimates, and customizable features. They appreciate its ability to display different timelines for various items, which has reportedly boosted sales. The support team is praised for their prompt and professional service, with customization options to fit individual needs. The app is also noted for its excellent compatibility, speed, and affordability. Additional features like a rush delivery option make it a versatile tool for merchants.

July 10, 2020

This is the only app that helped me fulfilling all the requirements. There were certain things that I needed on priority, for which support that I got from the Omega team was commendable. Really appreciate the effort! Support team is quick and outstanding. 5/5 for this.

Duroflex-World
India
Over 1 year using the app
June 16, 2022

Malak is truly an angel! She took her time to guide me through everything, and she was patient and very happy! Wonderful experience! :)

Oro Monaco
United States
Over 1 year using the app
Synctrack replied June 17, 2022

Your review means the world to us! We are grateful that you like the app so far. 😊 We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟
Cheers,
Malak

June 14, 2019

Amazing customer service, brilliant app! I never write reviews because I don't want my competitor's to find out about great apps, but this one deserves it. I had several design requests, because I'm a perfectionist and wanted everything to run ideally on my site. The customer service was amazing and all of my requests were handled promptly, professionally and the changes explained in full. I've never had such a great experience before and really can't say enough. World class software, out of this world service, great job guys!

GotItHere.com
United States
Over 1 year using the app
February 27, 2023

Good app. Have been using it for a while. Customer support is very nice. Had a small request and they resolved it quite fast.

AMYRA
India
Over 1 year using the app
Synctrack replied February 28, 2023

5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback! Thanks,
Grace & Lynn

Edited October 30, 2021

After experiencing technical issues (a clash with another app on my store) I received truly outstanding customer support from Anna, and great technical support from Loc, who created a custom line of code and added it to the app for me within 20 minutes - fully solving my problem. I'm very impressed so far.

All The Little Wins
Ireland
Over 1 year using the app
Synctrack replied November 1, 2021

Hello All The Little Wins,

We can’t thank you enough for your kind review of your experience with our app and the assistance from Anna & Mr. Loc. We are always grateful to customers like you who help us to improve our level of service.
If you need our help in any case, we are available here to help you.
Wish you a successful business!

Edited July 1, 2021

Grazie per il servizio ottimo. Massima professionalità e disponibilità per risolvere i miei problemi e rispondere alle mie necessità. Grazie

Sea Lands
Italy
Over 1 year using the app
Synctrack replied July 20, 2021

Hi Sea Lands,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

All the best,
Omega Team

March 4, 2021

It's a very easy-to-use program, and the service staff are also very good. If you encounter problems, they can help you solve them in a very short time.

BlackSoldierDesigns
China
Over 1 year using the app
September 16, 2022

i used this app sinz long time I really like it and also the support is very nice and helpful , I wish it will be like that always

ANAHON
Germany
Over 1 year using the app
Synctrack replied September 19, 2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

October 29, 2020

We love this app for our store. Works very well to manage customers expectations about when they can expect their item to be dispatched. It even reflects on the customer's order confirmation so they can refer back to it and also pulls through on our orders on Shopify so we can see when it needs to be shipped! Well done guys on an amazing app! Highly recommend and amazing price.

KNUS Home Decor
South Africa
Over 1 year using the app
November 23, 2021

We used this app to display estimated delivery times for our customers, and its working fine. Lots of customization from the support team is needed and they are doing a great job till now. Thanks alot Anna for offering brilliant customer service.

Partify Canada
Canada
Over 1 year using the app
Synctrack replied November 24, 2021

Hi Partify Canada,

Thank you for taking the time to review your experience at Omega.
I’m so glad to hear that our support members were able to make your experience with us a memorable one. I will pass on your compliments to Anna, she is passionate about her work!
We hope that our app will help you well with your business.
If there are any questions about our app, please do let us know!
Best regards,
Kaylee - Omega Team