S: Estimated Delivery Date ETA

S: Estimated Delivery Date ETA

Reviews (356)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer experience by providing estimated delivery dates, reducing customer inquiries. It offers extensive customization, including custom CSS, and is praised for its user-friendly interface and flexibility. The app's performance is reliable, and its customer support is highlighted as quick, friendly, and efficient, especially in customization assistance, ensuring seamless functionality across various store setups.

November 26, 2021

The app is really useful for us, and the customer service was very helpful - Anna was very quick to respond to my enquiries, and the developer Loc was happy to help to make changes when the app didn't work as expected. Thanks a lot!

Garadry
United States
4 days using the app
Synctrack replied November 26, 2021

Hi Garadry,

Thank you for your great review. At Omega, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Anna and Loc to give them the recognition that he deserves.
They were delighted to hear your feedback.
Please contact us if you have any questions!
Yours truly,
Kaylee - Omega Team

December 18, 2023

Thank you so much for the prompt assistance! This Shopify App is really user-friendly and effective!

QrdGame
China
4 days using the app
Synctrack replied December 19, 2023

Thank you so much for your kind words! 🌟 We're thrilled to hear that our Shopify App provided you with prompt assistance and that you found it to be user-friendly and effective. 💻✨

Your positive feedback means a lot to us, and it motivates our team to continue delivering top-notch service. If you ever have more insights or suggestions, we're all ears! 🤗 We're dedicated to constantly improving our app to better serve your needs.

November 15, 2021

The support is very helpful and able to assist me with my queries. I love how they manage my concerns.

ComeBackDude
United States
2 days using the app
Synctrack replied November 15, 2021

Hi ComeBackDude,

Thank you for sharing a review of your recent experience. Our team here at Omega is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
If you need any further assistance with our app, we are here :D

Best regards,
Kaylee - Omega Team

July 18, 2022

This app is great for websites that sell all over the world. For the products we sell, setting up shipping and arrival times has always been a complex issue as each product varies in size and weight. Because there are many shipping methods for different products and different countries. This APP is currently able to solve our setup problem. This will give buyers a more direct understanding of shipping times and shipping methods.

FEILIDA
China
2 days using the app
Synctrack replied July 19, 2022

Your review means the world to us! We are grateful that you like the app so far. 😊 We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟
Cheers,
The Omega support team

September 16, 2022

I really liked the app and the staff at the help center was helpful immediately. I highly recommend it.

evmodacomtr
Türkiye
1 day using the app
Synctrack replied September 19, 2022

Hi. We sincerely appreciate you taking the time to share with us your experience at. On behalf of our entire team, thank you for allowing us to support you.

July 11, 2022

Super application, avec un bon support, on peu facilement modifier les dates de livraison. je recommande vivement.

Belle Plaque Funéraire
France
1 day using the app
Synctrack replied July 12, 2022

Nous ne pouvons pas vous remercier assez pour les aimables paroles sur notre application. Votre avis compte beaucoup pour nous et nous permet de savoir que nous sommes sur la bonne voie !

February 20, 2024

App works great. Also, the prompt and effective support provided by the customer service team is awesome. They address issues swiftly and offer solutions promptly. Keep up the excellent work!

FPK Online
Guatemala
1 day using the app
Synctrack replied February 22, 2024

Thank you so much for your kind words! 😊 We're thrilled to hear that you're enjoying our app and that you've had a positive experience with our customer service team. Providing prompt and effective support is a top priority for us, and we're glad we could address your issues swiftly and offer solutions promptly. Your encouragement means a lot to us! If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help and will continue striving for excellence! 🌟

October 27, 2020

The Omega team has been incredible to work with. I had several questions about getting the app to function just the way I wanted to and they were very helpful and always quick to respond. The app has a lot of customization that really helped me get a message to my customers the way I wanted. I also had a few custom requests of them to get the install to match my theme as well as my idea of how it would look. They jumped right in and make it look incredible. Thanks so much Omega team, this is a great product. Highly recommend, this is a great app and an even better support team!!

AdeoPets
United States
About 24 hours using the app
December 8, 2023

Great app and the best customer support! They customised the app for 2 of our stores and it works perfectly!

Aeon Athletics Česko
Slovenia
About 23 hours using the app
Synctrack replied December 10, 2023

🌟 Thank you for your amazing review! We're thrilled to hear that you find our app great and that our customer support is the best! 🎉😊 We appreciate your support and are here to assist you whenever you need us. If you have any further questions or need assistance, don't hesitate to reach out. We're committed to providing you with an excellent experience! 👍✨

July 29, 2022

I installed the app but haven't used it yet. It has all the functions that I need. Most importantly, their customer service is awesome. I believe it is a great app.

Puredown
United States
About 22 hours using the app
Synctrack replied July 29, 2022

We're so happy to see that you had a 5-Star experience! ✨ We're always striving to help you and your business succeed! 🍻
Cheers,
Lynn