Synctrack: Returns & Exchanges
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All-in-one returns and exchanges solution to reduce refunds: automated return management, etc
Having trouble converting returns into revenue? Synctrack Returns & Exchange is here to help you. Automate approvals and rejections easily using return workflow. Boost customer return journey & recover sales with stunning custom return portal and dynamic exchange resolution instead of refund. Plus, integrate with 100+ logistics & WMS, also easily sync all return orders with Shopify orders for centralized management. Saving time for your return management today with our 24/7 live chat support!
- Return workflow: automate different return flows based product and order info
- Self-service returns portal and email notifications: to drive customer loyalty
- Encourage refund with: store credits, gift card, discount code or bank transfer
- Seamlessly integrates with Shopify: auto-sync loop returns status to Shopify
- Multi-integrated logistics: Shiprocket, Shippo, Easypost, FedEx, Australia Post
- Highlights
- Use directly in Shopify admin
Languages
English, Japanese, German, French, Spanish, Korean, Chinese (Simplified), and Vietnamese
Works with
- Customer accounts
- FedEx
- Shippo
- Shiprocket
- Australia Post
- Shipstation
- Sendcloud
Categories
Return options
Labels and packaging
Managing shipments
Pricing
STARTER
Free
- Limited to 5 return requests/month
- Unlimited carrier connection
- Branded return page/ portal
- Email notifications
- Return labels & shipping method
- Basic refunds & exchanges
- Return policy & window
- Live chat support 24/7
PROFESSIONAL
$19.99 / month
or $191.90/year and save 20%
BFCM offer for you: 20% off for first 3-month subscription. Up to 60 return requests/month
- All features in Free, plus
- Exchange for different variant
- Refund to gift card, discount code
- Refund to online bank transfer
- Return/Exchange fee
- Custom sub domain
- Multi-language
- Remove Synctrack branding
PREMIUM
$49.99 / month
or $479.90/year and save 20%
BFCM offer for you: 20% off for first 3-month subscription. Up to 120 return requests/month
- All features in Professional, plus
- Shopify Sync- Manage Return in one place
- Auto return request approval
- Condition-based return workflow
- Refund to Store credit
- Exchange for other products
- Bonus credit for exchange upsell
- Custom development & CNAME
ENTERPRISE
$149.99 / month
or $1,438.99/year and save 20%
BFCM offer for you: 20% off for first 3-month subscription. Up to 300 return requests/month.
- Access to all up-to-date features
- Multi-store: 2+ stores
- Integrate your preferred WMS
- Returns API & Webhook
- Manage access for your team members
- Custom integrations
- Custom advanced analytics
- Dedicated onboarding support
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (118)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for improving the efficiency and user-friendliness of returns and exchanges. It features a customizable returns portal that supports refunds, exchanges, or store credits, with extensive configuration options. The app is easy to install and integrates seamlessly with Shopify. Reviewers frequently praise the responsive support team, noting that the app streamlines the returns process and enhances customer satisfaction.
Great app and great team, not only it has many functionalities designed to make a return portal user friendly but also the level of integrations and custom codes that the team is able to provide is superior to none. We tried different return portals and this is simply the best. I can definitely recommend synctrack to anyone.
Thank you so much for your detailed and thoughtful review! 🎯
We’re delighted to hear that the app’s functionalities, user-friendly design, and seamless integrations have made such a positive impression. Knowing that it stands out among other return portals means a lot to us. Your recommendation of Synctrack truly makes our day! If there’s ever anything more we can do to assist, don’t hesitate to reach out. 🌟🤝
Very patient and gave good advice. Thank you, Neil.
Thank you so much for your kind words! 🌟 We’re delighted to hear that Neil was patient and provided helpful advice. 😊 We’ll be sure to share your appreciation with him! If you ever need further assistance, don’t hesitate to reach out, we’re always here to help. 🙌✨
Great app to manage Returns and Exchanges. Has everything you need and also very fast and easy customer support
💛 Thank you so much for your wonderful review! We’re so glad to hear that Synctrack: Returns & Exchanges app helps you manage your returns and exchanges easily, and that our support team could assist you quickly 😊 Your satisfaction means a lot to us — we’ll keep improving to make your experience even better! 🚀
Support
App support provided by Synctrack.
Or visit their support portalResources
Launched
March 13, 2023 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
-
Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit
-
Edit customers
Customer data
-
Edit products
Inventory, product listings, products, or collections
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Edit orders
All order details, returns, or order edits
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit accounts or store credit account transactions
-
Edit other data
Locations, Shopify Markets settings, or price rules
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