OMNI Memberships & Loyalty CRM

OMNI Memberships & Loyalty CRM

Reviews (25)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 13, 2025

Setting up our loyalty program with this application was incredibly easy! The user interface is intuitive, allowing us to quickly create custom rewards and tailor the program to our business needs. Highly recommend for anyone looking for a hassle-free way to launch and manage a loyalty program!

DETERMINANT
Hong Kong SAR
Over 1 year using the app
July 12, 2025

We couldn’t be happier with Wave Commerce’s OMNI loyalty app. It was super easy to set up, and it works perfectly with Shopify POS. Rewarding our customers at checkout is smooth and simple. The Wave Commerce team was incredibly supportive, guiding us through the process, and the app has already made a big difference in customer engagement. Highly recommend it to any new Shopify store owner

L CARÈNE
Hong Kong SAR
5 months using the app
June 4, 2025

OMNI has made managing our customer memberships so much easier. Setting up different membership levels and rewards was straightforward, and our customers love being able to earn and use points both online and in our physical store.

The app works smoothly with Shopify and the POS system, so everything stays in sync. Whenever we had questions, the support team was quick and helpful. Overall, OMNI has helped us build stronger relationships with our customers and increase repeat business. Highly recommended!

HYPER Health HK
Hong Kong SAR
About 2 months using the app
February 18, 2025

We are a newcomer in Shopify and found a lot of difficulties when setting up the website, while OMNI supports us in the ways they could offer and helped us to inplement the loyalty system and customer page setup, which are effectively enhanced our website vibes and image to our new customers. The features and visual are great and impressive. I would recommend this app for all the stores.

Formulas
Hong Kong SAR
9 days using the app
Wave Commerce replied February 25, 2025

We loved supporting the Formulas team! Thank you for the great review!

January 22, 2025

OMNI is a fantastic tool for managing our membership program. It's very easy and convenient to use, allowing us to quickly create and customize rewards. The standout feature is the exceptional support from Cadence, who always provides fast and helpful responses. Highly recommended!

Derm-Mart
Hong Kong SAR
About 1 month using the app
November 29, 2024

The app has been a valuable addition to our store, offering features like membership tiers, loyalty points, product redemption, and pay-with-points options that align well with our needs. Its straightforward interface makes it easy to track points and redeem rewards, helping us keep members engaged and strengthen customer loyalty.

The support team, including consultants and engineers, has been professional, responsive, and supportive throughout the setup and beyond. While the app already performs well, we look forward to future enhancements in the interface and new features to expand marketing and CRM capabilities. Overall, we would recommend it for managing loyalty programs.

Pretti5 - HK
Hong Kong SAR
8 months using the app
October 14, 2024

Very easy to use and the customer service is very helpful and prompt in reply. They cater to our required customization very well allowing us to achieve our CRM goals! Highly recommended to stores looking for a seamless app for loyalty program!

M19MINUS
Hong Kong SAR
7 months using the app
June 28, 2024

We are excited to have OMNI loyalty app onboard to our website, the app is an out-of-the-box solution with innovative, clean and user-friendly interface and configuration, it offers seamless integration with Shopify POS and backend systems, enhancing customer experience when checking and updating their profiles and rewards. On a business perspective, we find that the setup is very easy and straightforward which can quickly respond to market demands, and on a customer standpoint, the design is intuitive and simple both on membership account creation and profile page.
The team had provided a meticulous support and guidance throughout the whole project from legacy migration to OMNI launch, they were very responsive and organised which ensure that we meet our tight delivery schedule.
We are eagered to explore the full potential of this app to boost our business in future.

LEATHER LAB STORE
Hong Kong SAR
About 2 months using the app
Edited June 28, 2024

With OMNI integration with our CRM system, we are able to drive real online & offline loyalty and reward customers with points per their purchase at every touchpoint. Customers can also redeem reward from online store and use at retail channels.

A truly seamless top notch customer experience! Consultants are professional and supportive.

IMPERIAL PATISSERIE
Hong Kong SAR
7 months using the app
May 23, 2024

The app has deep integration with Klaviyo which allow us to build loyalty flows & effectively driving customer reengagement. We can pamper customers by setting different earning ratio per promotion campaign & select different products or offers for customers to redeem with points. These aligns perfectly with the brand's objectives. It's a winning combination that enhances customer loyalty and delivers a seamless redemption experience.

Swisse Hong Kong
Hong Kong SAR
6 months using the app