Reviews (23)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 4, 2025

OMNI has made managing our customer memberships so much easier. Setting up different membership levels and rewards was straightforward, and our customers love being able to earn and use points both online and in our physical store.

The app works smoothly with Shopify and the POS system, so everything stays in sync. Whenever we had questions, the support team was quick and helpful. Overall, OMNI has helped us build stronger relationships with our customers and increase repeat business. Highly recommended!

HYPER Health HK
Hong Kong SAR
About 2 months using the app
February 18, 2025

We are a newcomer in Shopify and found a lot of difficulties when setting up the website, while OMNI supports us in the ways they could offer and helped us to inplement the loyalty system and customer page setup, which are effectively enhanced our website vibes and image to our new customers. The features and visual are great and impressive. I would recommend this app for all the stores.

Formulas
Hong Kong SAR
9 days using the app
Wave Commerce replied February 25, 2025

We loved supporting the Formulas team! Thank you for the great review!

May 16, 2025

Recommended for stores that want a different loyalty app, the user interface is clear and simple, and the technical support is responsive

Halook 健康生活百貨
Hong Kong SAR
3 months using the app
Wave Commerce replied June 5, 2025

Thank you for the great review! We wish you and the team all the best with your new loyalty program. Have a nice weekend ahead!

January 22, 2025

OMNI is a fantastic tool for managing our membership program. It's very easy and convenient to use, allowing us to quickly create and customize rewards. The standout feature is the exceptional support from Cadence, who always provides fast and helpful responses. Highly recommended!

Derm-Mart
Hong Kong SAR
About 1 month using the app
January 27, 2025

The features are impressive—you can create customized point systems, referral rewards, and exclusive discounts, all tailored to your store’s unique needs.

Little Sprouts Co
United States
About 1 month using the app
November 29, 2024

The app has been a valuable addition to our store, offering features like membership tiers, loyalty points, product redemption, and pay-with-points options that align well with our needs. Its straightforward interface makes it easy to track points and redeem rewards, helping us keep members engaged and strengthen customer loyalty.

The support team, including consultants and engineers, has been professional, responsive, and supportive throughout the setup and beyond. While the app already performs well, we look forward to future enhancements in the interface and new features to expand marketing and CRM capabilities. Overall, we would recommend it for managing loyalty programs.

Pretti5 - HK
Hong Kong SAR
8 months using the app
December 6, 2024

I would like to highly commend Stuart from OMNI for his exceptional support since I transitioned our membership rewards to OMNI. Recently, a customer encountered an issue where their previous spent amount was lost after an update. Stuart promptly worked with the engineers to create a manually adjustable tier, allowing me to compensate the customer fairly. His dedication and problem-solving skills are truly impressive. Highly recommended!

LEMOI-PEAU
Hong Kong SAR
3 months using the app
July 17, 2024

This apps is remarkable. Great customer and backend interface and also easy to use. Functions included VIP Tiers, points, pay with points also very useful and fit in my store. Consultants are professional and supportive all the time. We would recommend this app to you without any reservations.

NUDE STORY
Hong Kong SAR
11 months using the app
September 3, 2024

I recently started using the loyalty program, and I must say it's incredibly easy to use. The interface is user-friendly, making it simple to track points and redeem rewards. Everything is straightforward, and I never have to guess what to do next.

Also integrated with Shopify POS, making O2O very seamless.

Life Nutrition
Hong Kong SAR
9 months using the app
Edited June 28, 2024

With OMNI integration with our CRM system, we are able to drive real online & offline loyalty and reward customers with points per their purchase at every touchpoint. Customers can also redeem reward from online store and use at retail channels.

A truly seamless top notch customer experience! Consultants are professional and supportive.

IMPERIAL PATISSERIE
Hong Kong SAR
7 months using the app