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Thus far am very happy with Omnivore integration between Shopify and Trademe. The support I received was fast and helpful and I got up and running in just a few days.
It seems as though Omnivore devs are doing everything they can to maximize integration capabilities where possible which is awesome. The interface is simple and intuitive too, happy camper so far.
Absolutely fantastic customer service from Ryan. Any problems I have had in the setup have easily been sorted out
Very slow response, given the amount of money I have paid for monthly subscription USD 75, I have to wait for more than 24 hours to get a repsonse back (email). Cannot even dial-in to reach out to a real-person technical support, the contact number is always on voicemail
Setup for the integration between Trademe & Shopify. I sell on eBay but Omnivore is a lot more expensive than alternatives so I keep it to trademe.
Omnivore is the only app offering an integration like this now Tradevine stopped their API however there are some issues:
1: Omnivore takes data from Shopify, not Trademe listings so all Trademe-specific data will be lost
2: No allowance for individual variant listings. These can only be grouped
3: No ability to have multiple product listings in different categories or different descriptions & titles - big downside results in SIGNIFICANT loss of sales
4: No ability to manage or answer questions
5: A big one - No website-based management area. Running multiple stores means we need to set up multiple apps in Shopify and to access Omnivore we need to login to Shopify and then access Omnivore for each store. Very time-consuming and sloppy
6: Difficult interface for managing listings
7: No feature to add question text across all listings or information on description pages (offered in Tradevine)
8: No integration-based refundability
My guess is Omnivore looks at Trademe as a very small market and is focusing more on other markets.
The upside is this is free software for the Trademe side of things and Trademe has basically no suitable solutions if you are a professional seller. If Omnivore made appropriate improvements this would be awesome software and I would be willing to pay for it
Thank you for taking the time to provide such detailed and valuable feedback on your experience with Omnivore's integration with Trade Me and Shopify. We truly appreciate the insights and work closely with the Trade Me team on a daily basis to make sure the integration is supporting their sellers. We will review the feedback with the Trade Me team to determine if these features would be of value.
A great experience thus far. Yes there's a bit of a learning curve, however it is becoming increasingly easy to manage multiple channel feeds. There is room to improve, of course, but we are very happy. Customer support has been nothing short of amazing (5 stars there for sure!).
Thanks for your review, we are always happy to hear such great feedback about our Support team.
I am still on the free trial stage but have got everything set up now and the software is much better than what I've used in the past. The ability to list on catch, amazon and eBay is also extremely helpful; much cheaper than having individual apps for each!
Further more the support I've received from Fern is above and beyond. Not only super friendly but extremely helpful as well. She has contacts within eBay and contacted them directly in regards to an issue we had with them. No other app support team has done that for us before and when I try and contact eBay directly myself I could never resolve the issue as if you've dealt with them in the past you'll know their support team for sellers is pretty horrible.
Anyway if you're a complex eCommerce store with multiple marketplaces then I highly recommend this software!
The team doesn't seem to care much about the customer concerns /questions, doesn't reply to email or phone. System is working so far, but would have been great if City Beach Software can answer customer questions.
bad service !!!!
For a year now, I've relied on Omnivore. With our sales spread across multiple platforms, it's streamlined the process of syncing our Shopify products effortlessly. Their exceptional support team responds promptly, making the experience stress-free. I highly recommend Omnivore
Their customer support is exceptional, and I would like to give special recognition to Gareth Midson for his consistent availability and invaluable assistance in navigating any challenges we encounter in the interaction between Omnivore and Catch.
We also think Gareth is great, thanks for such a positive review.
Easy to use app, specifically from our Shopify store. Integrations and onboarding was quick, and we were selling in no time.
DO NOT install this app. This developer provides little to no support or service. IF you can get it to work it works fine BUT if you need any help dont expect any. 3 weeks Ive had unresolved support issues and all i keep hearing is "we will get back to you after we have dealt with other things". so i am uninstalling this app.
Wonderful application! I was able to set up multiple marketplaces and manage my orders with ease. Excellent customer service!! Would highly recommend to any business (large or small).
I had a lot of problems with this app. I had to have a lot of help to get started with Trade Me and I was never able to get onto eBay.
A total waste of money! Please avoid
it looks like this is going to be their first Review.
Customer Support is okay, nothing special don't expect a reply for a few days and don't expect a clear answer only short one-liners to fob you off.
But the deal breaker is the way they charge fees and invoicing.
You will get an invoice in AUD only to be billed in USD so 1% of your total orders, if it was billed in AUD is okay but it's not you're slugged in USD via the Shopify.
This is very sneaky stay away