Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
August 11, 2023

The app has static themes, in which you cannot even change the color of the fonts or move the blocks up and down. There is no customization possible, just like mobile themes cannot be customized in any way.

Additionally, their customer support is very slow. They offer live chats; however, no one responds despite numerous messages, and there is no notification of the average wait time. After a certain time, you get their replies on emails, and by that time, you would have already bounced off the development module or uninstalled their app.

However, the plus point is that they have a free plan. So all those who want an app for the sake of it, with a low possibility of conversions, may go ahead and choose it.

Bong Veggy
About 9 hours using the app
OneCommerce.io replied August 31, 2023

Hi Bong Veggy admin,

Our OneMobile team wishes you all the best. Regarding your requests, our team is still waiting for your response in order to put them into action.

Firstly, we apologize for any inconvenience you may have experienced. Due to our limited staff resources, especially during periods of high customer volume, there may be occasional delays in our response times.

As you mentioned, we currently do not offer the ability to reorder blocks. We have been transparent about this on our pricing page.

We understand that the current number of themes may not meet the needs of every store. For that reason, we also offer the OneExperts service, which can help you with custom requests. You can learn more about OneExperts in our main navigation menu.

Finally, thank you for taking the time to use our product. We agree with you that drag-and-drop builder is a useful feature, and we greatly value your feedback. We are working hard to launch this feature in the near future.

Best regards,


From OneCommerce Team