Reviews (130)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting recurring revenue through customizable subscription services, such as monthly refills and seasonal boxes. The subscription widget is praised for its visual appeal and effectiveness. The app is easy to set up and integrates smoothly with Shopify themes. Customer support is particularly noted for its responsiveness and helpfulness, providing personalized assistance and proactive solutions.

August 13, 2021

I think this is one of the well-working apps which should deserve the best rating. Oustanding performance for free and really helpful customer service. Keep it up!

Crowdnose
Germany
About 1 year using the app
OngoingAI replied August 13, 2021

Thanks so much for the kind words! Glad our subscriptions app is easy to use and it was my pleasure assisting you! Feel free to get in touch if you need anything at all, and we would be happy to help! :)

December 29, 2021

I am beyond impressed with the Ongoing Subscriptions app! Not only is it very customizable and supports everything I need, but the tech support is amazing and all of my issues are resolved immediately. I was told that they are a small team, but their approach to customer care is as if they run a large scale operation. I would definitely recommend using Ongoing Subscriptions if you want the best customer support and the best subscription plugin for you business. I've used a few but I'm sticking with this one!

AURA
United States
About 1 year using the app
OngoingAI replied December 30, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscriptions app easy to use. Feel free to get in touch if you need anything at all! :)

July 11, 2022

EXACTLY what I needed and when I reached out for help setting it up the owner responded within like 20 minutes and helped me with EVERYTHING - couldn't recommend higher! <3

Raw Cuisine Dog Food
Canada
About 1 year using the app
OngoingAI replied July 13, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found the Ongoing Shopify subscriptions app easy to use. Feel free to get in touch if you need anything at all! :)

December 28, 2021

Adriana was absolutely AMAZING and very quick. I was up and running in no time flat! I highly recommend her service!

Jenorah
United States
About 1 year using the app
OngoingAI replied December 29, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

June 19, 2022

I'm in love with this app, very great customer service! They are still small and growing and highly suggest using them if you're looking for a subscription app.

Osmolifeco
United States
About 1 year using the app
OngoingAI replied June 20, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found the Ongoing Shopify subscriptions app easy to use. Feel free to get in touch if you need anything at all! :)

December 30, 2021

Adriana was so helpful when I had questions about setting up my subscription box products for my customers. She hopped on the phone with me and answered all my questions and fixed the issues I was having. I am so excited to launch this new product to my customers using this app!

Boy + Mama
United States
About 1 year using the app
OngoingAI replied December 30, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

May 31, 2023

So easy to set up, excellent customer service, and affordable pricing! Choose this app for your subscriptions! The subscription widget looks great on my site. Adriana not only updated my theme, she responded super quickly. I'm so grateful for this easy app to offer ongoing subscriptions to my customers. They love the convenience and I love the recurring revenue.

Bad Glinda Soap Studio
United States
12 months using the app
OngoingAI replied June 1, 2023

Thanks so much for the kind words! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service and that you're finding value in our recurring billing app. Feel free to get in touch if you need anything at all! :)

December 21, 2021

I just received the best customer service from Adriana. She setup my products they way I expected without hesitation. Thank you for making my life easy.

Glitter It Perfect
United States
12 months using the app
OngoingAI replied December 21, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

Edited July 2, 2022

RepeatKit allows me to offer my customers a convenient delivery schedule coupled with a discount on my nutritional supplement store. Pricing as well as responsive customer support are great! Looking forward to some updates and added functionality soon. UPDATE: Unfortunately Shopify has removed my ability to use Shopify Payments because I'm selling fitness supplements. This makes the app non usable because they don't integrate with PayPal Payflow Pro. :( UPDATE 2: Adriana did a lot of leg work to find any way that I could still use their app. PayPal Express or Authorize dot net would work but unfortunately both are not really options for me right now. PayPal Express takes users away from my shop to PayPal which will affect conversion rate and Authorize dot net adds additional charges. Neither are exempt from Shopify's 1% tariff on using anything other than their gateway. If it was not my choice, Shopify should waive that fee. In any case, Adriana really tried to make it workable.

FITBODY.com
United States
12 months using the app
OngoingAI replied August 9, 2021

Thank you so much for the kind words! Happy to hear you found our customer support to be helpful and quick to reply. We are excited about getting out these new features! Feel free to get in touch if you need anything at all :)

Edited November 1, 2021

Andrea was great! I love all the information she was able to give me about making subscriptions happen the way we need them to. So far this app is great!!

Tamara’s tidbits (rts sublimation tumblers)
United States
11 months using the app
OngoingAI replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)