Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, flexibility, and reliable recurring revenue generation, making it ideal for subscription box services. They value its seamless Shopify integration, appealing subscription widget, and varied subscription frequency options. The customer service is highly regarded, offering proactive, personalized support. Its affordability makes it a favored choice for small businesses.

April 20, 2023

Very user friendly interface and I’ve had a million questions and Adriana has answered them all thoroughly and timely! I can’t say enough good things about my experience!!!

Killer Mystery
United States
7 months using the app
Ongoing Subscriptions replied April 20, 2023

Thanks so much for the kind words Jason! 🤩 That's awesome to hear you find our UX/UI easy to use! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are also thrilled you had an awesome experience with our super fast customer service. Feel free to get in touch if you need anything at all! 🎉

July 22, 2021

The staff were REALLY helpful, knowledgeable and went out of their way to assist and fully respond to my questions and concerns. I would highly recommend this app if you're looking for a simple and reliable way to create a subscription for your products. A+++++++++

Kleerance
United States
7 months using the app
Ongoing Subscriptions replied July 23, 2021

Thanks so much for the kind words! So happy to yo hear you found our customer service to be super helpful, and thanks for recommending our Shopify subscriptions app. Feel free to get in touch with us if you need anything at all :)

December 22, 2021

Downloaded this subscription app and was instantly surprised by the level of customer support and attention to detail. They provide live support through Intercom chat, which was able to get be through all of my onboarding questions seamlessly. After integrating my store I noticed a theme issue. The developer resolved the issue within a few minutes of me mentioning it(after standard business hours). I am very pleased so far. No concerns.

Celli Technologies Inc.
United States
6 months using the app
Ongoing Subscriptions replied December 22, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

July 16, 2021

Very nice app, easy to set up support has been 5 Stars very happy and a great addition to any type of business that would like a subscription option.
Thanks for the great work!

MarshallsCoffeeCo
United Kingdom
6 months using the app
Ongoing Subscriptions replied July 16, 2021

Thank you so much for the kind words! We're super happy to hear you find our customer support to be top notch! Feel free to get in touch if you need anything at all! :)

January 8, 2022

Wow! I have been blown away by the customer service, support and product. Within 5 minutes of installing the app I had a call from support to help me set everything up. They had to do a little work to make the colour scheme match our website. It was done within 12 hrs. I've just had another message from Adriana to check all is OK. I can not fault the service or product.
I've been so disappointed with other apps on shopify in the past but this one is PERFECT.
Keep up the great work guys. Its a faultless experience so far

FOX & WOLF
Spain
6 months using the app
Ongoing Subscriptions replied January 8, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

July 7, 2021

Easy to use and gets the job done, Just what I needed. Support also helped with customization options for the web page to help it stand out.

Pattycakes Fit
United States
6 months using the app
Ongoing Subscriptions replied July 9, 2021

Thanks so much! Glad you like using Repeat Kit Subscriptions! :) Feel free to let us know if you need anything else, happy to help you out!

December 29, 2021

The app is super user friendly and straight forward. Adriana was very prompt and helpful with my questions

NoLee + Me
United States
6 months using the app
Ongoing Subscriptions replied December 29, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

January 23, 2022

I used this app for my coffee shop, staff was so nice and friendly. They made the process simple and easy.

isolabrew
United States
5 months using the app
Ongoing Subscriptions replied January 23, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

December 16, 2021

Adriana was extremely fast in responding to us and very helpful. The app looks great on our website and so far has been easy to use.

Card Merchant NZ
New Zealand
5 months using the app
Ongoing Subscriptions replied December 16, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 10, 2022

Someone who is passionate about what they do and what they believe in will always go above and beyond. I installed the app and as we sometimes do, I sat there playing around with it to get it the way I wanted it late one night. The product is brilliant and very easy to implement. What amazed me about this product the most was the support that I received the following morning from Adriana who reached out both by phone and email to assist me in the setup. Not only that she had taken a look at what I had setup and made some personalized recommendations. I wasn't just a customer, I was someone that Adriana has taken a vested interest in to ensure that I got the best from the App. This is unheard of today and left me feeling amazing. Not only is the app easy to use, more over the support is first class.

Connex Online
Australia
5 months using the app
Ongoing Subscriptions replied February 10, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)