Oops Window

Give customers a few minutes after checkout to fix a wrong address or cancel, before you ship.

A typo in a shipping address or an order placed by mistake turns into a reship, a refund, or a support email. Oops Window lets customers fix it themselves. Directly on the Thank-you and Order status pages, they can correct their shipping address or cancel with an automatic refund. You choose how long the window lasts. Orders are held from fulfillment until it ends, then released automatically to ship as usual. Your dashboard shows every change customers made.

• Customers fix their shipping address on the Thank-you and Order status pages
• Self-service cancellation with automatic refund and restock
• Fulfillment held for the window you choose, then released automatically
• Dashboard of every customer change, with estimated savings
• Works for guest checkouts and logged-in customers