IssueDesk
- Pricing
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Free plan available. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- Fantasium Media
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Log and resolve order issues like damages, returns, and anything else directly in your admin panel.
Managing order issues through spreadsheets, sticky notes, or emails slows your team down and frustrates your customers. IssueDesk brings issue tracking directly into your Shopify admin so nothing falls through the cracks. When a problem comes in, create an issue in IssueDesk =- it is automatically linked to the Shopify order. Categorize it, set a priority, assign it to a team member, and track it through to resolution. Every update is logged in a timeline so your whole team stays in sync.
- Link issues directly to Shopify orders and select affected line items
- Dashboard showing open issues, overdue follow-ups, and urgent items
- Assign issues to team members with automatic email notifications
- Add notes with @mentions to collaborate and keep your team in the loop
- Custom categories, statuses, and fields to match your workflow
Languages
English
Works with
- Shopify Admin
Categories
Pricing
Free
Free
Features
- 10 open issues
- Email notifications
- Editable categories
Starter
$9 / month
or $90/year and save 17%
Features
- 50 open issues
- Email notifications
- Editable categories
- CSV export
- 3 attachments/issue (100MB storage)
14-day free trial
Pro
$29 / month
or $290/year and save 17%
Features
- 200 open issues
- Email notifications
- Editable categories
- Custom status workflows
- 10 custom fields
- CSV export
- 10 attachments/issue (500MB storage)
14-day free trial
Business
$79 / month
or $790/year and save 17%
Features
- Unlimited open issues
- Email notifications
- Editable categories
- Custom status workflows
- 25 custom fields
- CSV export
- 25 attachments/issue (2GB storage)
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Fantasium Media.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, orders, Shopify admin
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View customers
Customer data
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View orders
All order history
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Edit Shopify admin
Files
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