Orders and shipping | Customer support
Trackable ‑ Order Status

Trackable ‑ Order Status

by Sovi Apps

Simple Order Lookup Made Easy.

4.6 of 5 stars(21 reviews)
Free to install. Additional charges may apply.
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Track Seamlessly in Shopify

Allow customers to easily track their orders with their email and order number.

Shopify Carrier Integrated

Integrates with Shopify supported carriers to easily redirect customers to Shopify's order tracking page for a seamless experience.

Reduce Order Support

Heavily reduce all customer support that's related to order status and fulfillment so you have more time to grow your business.

About Trackable ‑ Order Status

Simple order tracking for your customers - so you can have more time to focus on what matters most.

Trackable by Sovi Apps is a simple tool that gives your Customers the ability to view the summary of their orders as many times as they'd like, saving you time normally spent on customer support so you can focus on growing your business.

*IMPORTANT: What carriers are compatible with this app and Shopify's order summary page?*

Our app generates a page that grants your customer easy access to their order summary page provided & managed by Shopify. Please note that Shopify's order summary page is only compatible with USPS, UPS, FedEx, DHL and Canada Post.

NOTE: The order confirmation page is a Shopify-owned property, and unfortunately, we as the app developers do not have any control over the number of compatible shipping carriers. We're always keeping our fingers crossed that the Shopify team is working through adding more carriers to their list!

How does Trackable integrate with my Shopify store?

The app integrates with your store by acting as a separate page that Customers can visit within your site. We'd recommend incorporating it as a menu option in your header for easy access. Best of all - the app pulls design elements from your current theme, so there's never inconsistency.

Features:

  1. Simple user interface with email and order number fields.
  2. Integrates natively with Shopify to ensure a consistent branded experience.
  3. Save time with simple implementation and responsive design.

Simple Installation:

Once you purchase the app, Trackable is easily accessible from your Shopify merchant dashboard. Simple one-click installation! No coding required!

Is this app right for me?

Give it a try! We offer a free plan for up to 500 orders/month and ample time to explore all the features included with Trackable by Sovi Apps.

Seeing more than 500 orders per month?

We offer an Enterprise level plan if you're realizing 500+ orders/month; for non-Shopify Plus Plan users), and Enterprise (Shopify Plus Plan user) level plans for a monthly recurring charge, so you never have to worry about your Customers being left in the dark.

About Sovi Apps

Founded in 2017, Sovi Apps is a Shopify App developer, compromised of a team with over 7 years of e-commerce & business management experience, with one goal in mind - to help grow your business.

Integrates with

  • ups,
  • usps,
  • dhl,
  • canada post,
  • fedex

See the app in action

Explore how the app works in an example store.

View example store

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Support

Pricing

Free to install

FREE up to 150 orders/month, $7.99 up to 250 orders/month, $14.99 up to 500 orders/month, $29.99 for 500+ orders/month

Overall rating
4.6 of 5 stars
 Based on 21 reviews

  • 5 of 5 stars
    86% of ratings are 5 stars
    (18)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    5% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    5% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    5% of ratings are 1 stars
    (1)
View all 21 reviews

Most recent reviews

Planner Press Designs

Rating
5 of 5 stars
Posted
September 9, 2019

Customer service is amazing, the response to fix a little bug that I'd found was above 5 star service and very quick and efficient. They fixed the minor issue fast and let me know every step of the way! What more do you want?! Highly recommended.

Developer reply

September 9, 2019

Thanks so much, Kevin! It's our pleasure. If there's anything else that comes up - never hesitate to reach out.

Best,
Anton
Co-Founder & Merchant Success Lead
Sovi Apps

Peace

Rating
5 of 5 stars
Posted
August 20, 2019

This app cuts the fat from the other apps that tack money on your bill every month for performing simple actions! It integrated seamlessly with my store and makes my "track your order" page look amazing and clean with options to add text! I could not of asked for a better app, I've tried them all and for being free you can't beat Trackable. Their support is next level too.

Ihypecases.com

Rating
1 of 5 stars
Posted
August 15, 2019

this app up my theme a message show up few second in the landing page .....................................

Developer reply

August 15, 2019

Hey lhypecases.com,
We do apologize for any inconvenience our app had caused. This feedback came as a big surprise to us, so we really wanted to help as there is an easy fix. I sent two emails on August 15th - one to support@ihypecases.com and ihypecases@gmail.com with next steps but there was no response. We also requested collaborator access to set the Order Tracking page for you, but it was rejected. If you ever change your mind, please let us know as we'd love to partner with you!
Best,
Anton
Co-Founder & Merchant Success Lead
Sovi Apps

View all reviews