Customer service
Trackable ‑ Order Status

Trackable ‑ Order Status

by Sovi Apps

Simple Order Lookup Made Easy.

4.6 of 5 stars(34 reviews)
Free to install. Additional charges may apply.

Track Seamlessly in Shopify

Allow customers to easily track their orders with their email and order number.

Shopify Carrier Integrated

Integrates with Shopify supported carriers to easily redirect customers to Shopify's order tracking page for a seamless experience.

Reduce Order Support

Heavily reduce all customer support that's related to order status and fulfillment so you have more time to grow your business.

About Trackable ‑ Order Status

Simple order tracking for your customers - so you can have more time to focus on what matters most.

Trackable by Sovi Apps is a simple tool that gives your Customers the ability to view the summary of their orders as many times as they'd like, saving you time normally spent on customer support so you can focus on growing your business.

*IMPORTANT: What carriers are compatible with this app and Shopify's order summary page?*

Our app generates a page that grants your customer easy access to their order summary page provided & managed by Shopify. Please note that Shopify's order summary page is only compatible with USPS, UPS, FedEx, DHL and Canada Post.

NOTE: The order confirmation page is a Shopify-owned property, and unfortunately, we as the app developers do not have any control over the number of compatible shipping carriers. We're always keeping our fingers crossed that the Shopify team is working through adding more carriers to their list!

How does Trackable integrate with my Shopify store?

The app integrates with your store by acting as a separate page that Customers can visit within your site. We'd recommend incorporating it as a menu option in your header for easy access. Best of all - the app pulls design elements from your current theme, so there's never inconsistency.

Features:

  1. Simple user interface with email and order number fields.
  2. Integrates natively with Shopify to ensure a consistent branded experience.
  3. Save time with simple implementation and responsive design.

Simple Installation:

Once you purchase the app, Trackable is easily accessible from your Shopify merchant dashboard. Simple one-click installation! No coding required!

Is this app right for me?

Give it a try! We offer a free plan for up to 150 orders/month and ample time to explore all the features included with Trackable by Sovi Apps.

About Sovi Apps

Founded in 2017, Sovi Apps is a Shopify App developer, compromised of a team with over 7 years of e-commerce & business management experience, with one goal in mind - to help grow your business.

Integrates with

  • ups,
  • usps,
  • dhl,
  • canada post,
  • fedex

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

  • Order Lookup Form
  • Order Lookup Page
  • Order Lookup Page
  • App Dashboard
  • App Dashboard
  • Example Site

Support

Pricing

Free to install

FREE up to 150 orders/month, $7.99 up to 250 orders/month, $14.99 up to 500 orders/month, $29.99 for 500+ orders/month

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    85% of ratings are 5 stars
    (29)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    6% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    6% of ratings are 1 stars
    (2)
View all 34 reviews

Most recent reviews

ECKNA

Rating
5 of 5 stars
Posted
March 19, 2021

Incredible customer service, the app is amazing, I am very grateful! Recommended 100%. Will looks nice in your store if not they will make it happen. Try it now!

LOBOCKI

Rating
5 of 5 stars
Posted
February 11, 2021

This app is exactly what I was after and the support was extremely quick and helpful. It's simple and does exactly what it says. Highly recommend.

JustStuffISell.com

Rating
1 of 5 stars
Posted
June 18, 2020

Tried twice to install and load the app into our store for testing and configuration. Both time the app never created an actual tracking page - simply showed a 404 page not found error.

Hopefully others have better luck than me. I ended up using the Trackingmore app.

Developer reply

June 18, 2020

Hi there, thank you for your review! I wanted to apologize on behalf of my team, and empathize with the frustrations caused by our app not installing. I really wish, and encourage all of our partners to reach out to us at support@soviapps.com as we have a 100% success rate at resolving issues.

Did you by any chance take a look at our support guide as well below? This usually fixes the error.
https://sovi-apps.helpscoutdocs.com/article/21-order-tracking-page-from-scratch

It looks like you've gone with another tool, and we do wish you all the best. If you're ever interested in our support, we welcome you back anytime!

Thank you,
Anton S.
Co-Founder / Sovi Apps

View all reviews