Orders and shipping | Customer support
Trackable ‑ Order Status

Trackable ‑ Order Status

by Sovi Apps

Simple Order Lookup Made Easy.

4.6 of 5 stars(12 reviews)
Free
Add app

Track Seamlessly in Shopify

Allow customers to easily track their orders with their email and order number.

Shopify Carrier Integrated

Integrates with Shopify supported carriers to easily redirect customers to Shopify's order tracking page for a seamless experience.

Reduce Order Support

Heavily reduce all customer support that's related to order status and fulfillment so you have more time to grow your business.

About Trackable ‑ Order Status

Simple order tracking for your customers - so you can have more time to focus on what matters most.

Trackable by Sovi Apps is a simple tool that gives your Customers the ability to view the summary of their orders as many times as they'd like, saving you time normally spent on customer support so you can focus on growing your business.

*IMPORTANT: What carriers are compatible with this app and Shopify's order summary page?*

Our app generates a page that grants your customer easy access to their order summary page provided & managed by Shopify. Please note that Shopify's order summary page is only compatible with USPS, UPS, FedEx, DHL and Canada Post.

NOTE: The order confirmation page is a Shopify-owned property, and unfortunately, we as the app developers do not have any control over the number of compatible shipping carriers. We're always keeping our fingers crossed that the Shopify team is working through adding more carriers to their list!

How does Trackable integrate with my Shopify store?

The app integrates with your store by acting as a separate page that Customers can visit within your site. We'd recommend incorporating it as a menu option in your header for easy access. Best of all - the app pulls design elements from your current theme, so there's never inconsistency.

Features:

  1. Simple user interface with email and order number fields.
  2. Integrates natively with Shopify to ensure a consistent branded experience.
  3. Save time with simple implementation and responsive design.

Simple Installation:

Once you purchase the app, Trackable is easily accessible from your Shopify merchant dashboard. Simple one-click installation! No coding required!

Is this app right for me?

Give it a try! We offer a free plan for up to 500 orders/month and ample time to explore all the features included with Trackable by Sovi Apps.

Seeing more than 500 orders per month?

We offer an Enterprise level plan if you're realizing 500+ orders/month; for non-Shopify Plus Plan users), and Enterprise (Shopify Plus Plan user) level plans for a monthly recurring charge, so you never have to worry about your Customers being left in the dark.

About Sovi Apps

Founded in 2017, Sovi Apps is a Shopify App developer, compromised of a team with over 7 years of e-commerce & business management experience, with one goal in mind - to help grow your business.

Integrates with

  • ups,
  • usps,
  • dhl,
  • canada post,
  • fedex

See the app in action

Explore how the app works in an example store.

View example store

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Support

Pricing

Free

Overall rating
4.6 of 5 stars
 Based on 12 reviews

  • 5 of 5 stars
    83% of ratings are 5 stars
    (10)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    8% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    8% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 12 reviews

Most recent reviews

Tallinna Baby

Rating
3 of 5 stars
Posted
July 11, 2019

It would be truly fantastic if they offered more couriers. They offer way too little as is (even adding more couriers not integrated with the map would be a good idea, guys!)

Developer reply

July 15, 2019

Hi Juliana,
Firstly, I want to thank you for considering our app and giving it a try!
Know we had a chance to connect directly on this, but wanted to reiterate that we hear you on the number of compatible couriers, and echo your concerns. In our app listing, we try our best to communicate that our app functions by generating a page that allows customers to easily be directed to their Shopify order confirmation page. This page is owned, and operated by Shopify so we as the app developers do not have control nor access to offer more carriers.

Our team is in close discussion with Shopify on an ongoing basis, so we are hopeful that more compatible carriers will be added to the list in the near future. Fingers crossed!

If there are any questions or if you wanted to re-connect, please contact us at hello@soviapps.com.

Thank you,
Anton
Co-Founder & Merchant Success Lead
Sovi Apps

TheDealSnob

Rating
5 of 5 stars
Posted
July 8, 2019

Great support. I've ran into two errors so far (my mistakes) and they resolved it quick and easy. Definitely recommended.

Tough Cookie Dough

Rating
5 of 5 stars
Posted
June 25, 2019

Cool app and great customer support. Responsive and professional. They will help you out with anything. Top notch!

View all reviews