Orders and shipping | Customer support
Trackable ‑ Order Status

Trackable ‑ Order Status

by Sovi Apps

Simple Order Lookup Made Easy.

4.5 of 5 stars(23 reviews)
Free to install. Additional charges may apply.
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Track Seamlessly in Shopify

Allow customers to easily track their orders with their email and order number.

Shopify Carrier Integrated

Integrates with Shopify supported carriers to easily redirect customers to Shopify's order tracking page for a seamless experience.

Reduce Order Support

Heavily reduce all customer support that's related to order status and fulfillment so you have more time to grow your business.

About Trackable ‑ Order Status

Simple order tracking for your customers - so you can have more time to focus on what matters most.

Trackable by Sovi Apps is a simple tool that gives your Customers the ability to view the summary of their orders as many times as they'd like, saving you time normally spent on customer support so you can focus on growing your business.

*IMPORTANT: What carriers are compatible with this app and Shopify's order summary page?*

Our app generates a page that grants your customer easy access to their order summary page provided & managed by Shopify. Please note that Shopify's order summary page is only compatible with USPS, UPS, FedEx, DHL and Canada Post.

NOTE: The order confirmation page is a Shopify-owned property, and unfortunately, we as the app developers do not have any control over the number of compatible shipping carriers. We're always keeping our fingers crossed that the Shopify team is working through adding more carriers to their list!

How does Trackable integrate with my Shopify store?

The app integrates with your store by acting as a separate page that Customers can visit within your site. We'd recommend incorporating it as a menu option in your header for easy access. Best of all - the app pulls design elements from your current theme, so there's never inconsistency.

Features:

  1. Simple user interface with email and order number fields.
  2. Integrates natively with Shopify to ensure a consistent branded experience.
  3. Save time with simple implementation and responsive design.

Simple Installation:

Once you purchase the app, Trackable is easily accessible from your Shopify merchant dashboard. Simple one-click installation! No coding required!

Is this app right for me?

Give it a try! We offer a free plan for up to 150 orders/month and ample time to explore all the features included with Trackable by Sovi Apps.

About Sovi Apps

Founded in 2017, Sovi Apps is a Shopify App developer, compromised of a team with over 7 years of e-commerce & business management experience, with one goal in mind - to help grow your business.

Integrates with

  • ups,
  • usps,
  • dhl,
  • canada post,
  • fedex

See the app in action

Explore how the app works in an example store.

View example store

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Support

Pricing

Free to install

FREE up to 150 orders/month, $7.99 up to 250 orders/month, $14.99 up to 500 orders/month, $29.99 for 500+ orders/month

Overall rating
4.5 of 5 stars
 Based on 23 reviews

  • 5 of 5 stars
    83% of ratings are 5 stars
    (19)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    9% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    4% of ratings are 1 stars
    (1)
View all 23 reviews

Most recent reviews

Island Retro

Rating
5 of 5 stars
Posted
October 28, 2019

Extremely prompt and friendly support!! Would absolutely recommend to anyone looking for a simplistic tracking solution!!

Loja Bemtequer

Rating
2 of 5 stars
Posted
October 24, 2019

In the description says:
"Is this app suitable for me? Give it a try! We offer a free plan for up to 500 orders / month" And in the plans it says Free up to 150 / month and not 500. Why this difference?

Developer reply

October 24, 2019

Hello Loja,
Really appreciate you bringing this to our attention! We reached out to you on Oct 24th, and again on Oct 25th to discuss and rectify this with you. Please let us know if you're interested in proceeding further as we'd love to have you as our partner!
Thank you,
Anton
Co-Founder | Sovi Apps

Planner Press Designs

Rating
5 of 5 stars
Posted
September 9, 2019

Customer service is amazing, the response to fix a little bug that I'd found was above 5 star service and very quick and efficient. They fixed the minor issue fast and let me know every step of the way! What more do you want?! Highly recommended.

Developer reply

September 9, 2019

Thanks so much, Kevin! It's our pleasure. If there's anything else that comes up - never hesitate to reach out.

Best,
Anton
Co-Founder & Merchant Success Lead
Sovi Apps

View all reviews