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I am having the same experience as many others. When it works, this is just what we need. However, quite often the app just hangs when generating a list. As it has been happening more and more often I contacted support. I am still waiting for a response after 3 days! This is why I have giving the app 1-star and will now be deleting it and moving elsewhere. Any app can have issues, but shocking customer service has no excuse for paying customers. My honest advice would be not to waste your time, look elsewhere to save problems in the future and be left with no support.
Thank you for reaching out, and I sincerely apologize for any issues you’ve encountered with the app. Please note that this is a solo operation, and there isn't a team managing the app.
Upon reviewing my records, I did not find any recent emails from you, apart from the one sent on Sunday regarding the server issue. I responded on Sunday at 12:00 PM (PST), explaining the situation and confirming that the app was back online.
If there is a separate issue you’re experiencing, I haven’t received any communication regarding it. Please feel free to email me directly at kisuka@kisuka.com, and I’ll prioritize addressing it promptly.
Thank you for your understanding.
The app is not working. It doesn´t generate the picklist, the page stays loading when logging. I´m having this problem since 1 week.
Please, fix it.
Hello, I don't seem to have any support email from you. If you emailed me I would have helped you immediately :( regarding this error, please make sure the account attempting to generate the list has permissions for orders, products, and apps. Also make sure your browser isn't blocking any of the interactions. You also may need to adjust your settings for the app by going to app settings then order picklist and make sure you aren't ignoring certain orders based on product settings like in stock or not.
All of a sudden stopped working. I am selecting 10 orders and somehow is deciding to just do the picklist for 3 or 4 orders. Very random malfunction.
I do not recommend it can be quite unreliable...
You may need to adjust the settings under Apps -> Order Picklist on your Shopify admin panel depending on if your orders are in a unique payment or fulfillment status so that they can be included in the list. I replied to the support ticket you sent 2 minutes before this review. As mentioned in my reply, if you would like, I can send you an access request so I can take a deeper look at this issue for you and help you with it.
Generating picklist is not working properly. After you klick "generate" the page stays loading or freezes. It works onece after i reinstall the app but then it goes back to not working properly.
Please, fix it.
Hello, I deeply apologize for any issues you may be facing with the application. Please reach out to me via email so I can assist you further.