OrderProtect

OrderProtect

From $29.99/month. 14-day free trial.
Rating (4.3)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

May 27, 2022

Languages

English

Works with

Subscriptions, Rebuy, Slide Cart, Recharge, Cart Drawer, Tapcart

Offer customers the option to pay an additional fee at checkout to protect their order.

OrderProtect seamlessly integrates into your cart to enable e-commerce stores to offer customers the option to pay an additional fee to protect their order. Store owners keep all of the additional revenue to offset the costs, rather than paying a third party. (We are not an Insurance Company, and do NOT Underwrite plans.) The app was developed by e-commerce store owners for other e-commerce stores to generate additional revenue and improve customer experience.

OrderProtect seamlessly integrates into your cart to enable e-commerce stores to offer customers the option to pay an additional fee to protect their order. Store owners keep all of the additional revenue to offset the costs, rather than paying a third party. (We are not an Insurance Company, and do NOT Underwrite plans.) The app was developed by e-commerce store owners for other e-commerce stores to generate additional revenue and improve customer experience. more
  • Offer Order Protection
  • Generate Additional Revenue
  • Easy to use Dashboard

Pricing

14-day free trial

Basic Plan

$29.99/month

  • Up to 500 Orders / Month
  • Free Expert Installation
  • Email & Chat Support

Growth Plan

$59.99/month

  • Everything in the Basic Plan +
  • Up to 2000 orders per month
  • Customization Options

Advanced Plan

$199.99/month

  • Everything in the Growth Plan +
  • Unlimited orders per month
  • Shopify Plus Custom Widget

Basic Plan

$29.99/month

  • Up to 500 Orders / Month
  • Free Expert Installation
  • Email & Chat Support

Growth Plan

$59.99/month

  • Everything in the Basic Plan +
  • Up to 2000 orders per month
  • Customization Options

Advanced Plan

$199.99/month

  • Everything in the Growth Plan +
  • Unlimited orders per month
  • Shopify Plus Custom Widget

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

11 reviews

Overall rating
4.3
Counts per rating level
  • 91% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
September 11, 2023

Cliff notes:
Doesn't work well, no support documents, no documentation explaining what the dashboard controls, more laid-back and unprofessional than I had hoped.

Recommendation for merchants:
Just add a second shipping option that is more expensive and includes insurance cost. Its free to set up, more intuitive for the customer, and has the same end result without a headache.

Recommendation for Order Protect:
The lack of explanation/professional documentation about the app was really frustrating. Even if the app had been compatible with my store, this was a huge stumbling block. Consider making a screenshare video of someone walking through and explaining all the settings in the app--this would have been REALLY helpful and would probably be a lot easier and cheaper to put together than actual written documentation.

Here's the story:
I had high hopes for this app after I heard about it on Liam Brennan's podcast. I reached out to the owner (who was on the podcast) to ask if my particular set up would work with the app. (I use direct links to check-out through a sign-up flow like Liam recommends.) I was told that it would work with some custom coding; a few days later, the custom coding was done but nothing worked. I was told that it was because I was using a legacy version of a subscription software and to reach back out when I had a chance to migrate to any subscription app that used Shopify Checkout.

A few months later, I had migrated to a new subscription app and reached out to Order Protect to get everything installed and working. They installed it over the weekend and told me I was good to go. I said thanks and then asked if there was any documentation that would walk me through finishing set up and what each window/option in the App dashboard would do. I was told there was no documentation and that there was no need for me to do anything except toggle the app on. So, I went to the app dashboard and toggled the giant "ON" switch at the top of the page to turn it on. Four days later, I notice that the app is not working, so I reached out again and was told that the on switch I toggled was not the correct one and then was given directions to find the second, obscure switch to toggle on. (Weird--and some user documentation may have helped prevent this issue.)

I toggled it on on a Friday (and they had told me that they integrated this with my store and everything was working correctly at the beginning of that week) and then found out on Monday that this app had broken my entire website. Something about having the Order Protect app turned on made every image link on my site malfunction. Since my site is set up with an onboarding flow to get new members, this broke basically my entire onboarding flow, as members click an image in 5 separate steps to help build their box and select a membership option.

No one that made it to my site over the weekend from any of my paid ads were able to even start my sign-up process. When I found out the issue, I turned the app off and then reached out to Order Protect to see what was going on. They had told me a few times that things would work for my set-up. Three days after reaching out, I was told that the app will not work with a sign-up flow set-up because the customer needs to view the Shopify cart in order for this app to work.

I do wish they would have told me this from the beginning and I would not have been in such a hurry to migrate subscription apps (that is quite a pain!). And also would not have wasted the time of Order Protect because I would have known the software would not work.

Also, I did take a look at what it looked like in the Shopify cart before uninstalling, and it was really hard to miss. I am not sure that I like that from the customer experience side of things--but maybe that all was something that could have been changed through the app dashboard if there was some documentation that showed you how to use that.

Actually, even a screenshare video of someone walking through and explaining all the settings in the app would have been REALLY helpful and would probably be a lot easier and cheaper to put together than actual written documentation.

In Order Protect's defense, they did refund me for the one month charge when I requested it. (The free trial had expired the exact day that they notified me that the app would actually not work.)

Sew What Box
United States
24 days using the app
April 20, 2023

Easy install. Flexible options. We were up and running very quick and finally have a directly controllable way offer shipment protection without a third party scraping the income. Also, customers love the option. Win. Win.

WORN
United States
5 months using the app
April 20, 2023

Such a great app, super easy & fast in install/ get up and running! Also one of the best companies to work with! Their team helped us get everything up and running in such a timely manner & ensured we were taken care of every step of the way! We are only a few weeks into Order Protect but already see a boost in our AOV. Highly recommend Order Protect for all e commerce businesses! Best part, is when our customer has a claim- we can handle everything in house instead of passing them off to someone else! Makes us and our customers very happy!

Johnny Slicks
United States
29 days using the app
March 30, 2023

Works great! Integrates with my third party slide cart, and works seamlessly. Huge help to offset porch pirates and lost packages.

Caffeine and Kilos Inc
United States
4 months using the app
April 24, 2023

Very good app, I would highly recommend it to all businesses! Businesses end up covering the costs for delivery companies losing shipments all the time and this helps cover the cost for those shipments. You'll be surprised at how many customers add this onto their order!

H E X X E E
United Kingdom
25 days using the app

About this app

Launched

May 27, 2022

Languages

English

Works with

Subscriptions, Rebuy, Slide Cart, Recharge, Cart Drawer, Tapcart

Built by Order Protect

About Order Protect

4.3 average rating

2 years building apps for the Shopify App Store

956 Glastonbury Tpke, Portland, CT, 06480, US

Support

Send a message

8604942398

contact@orderprotect.com

More apps like this

4.8 out of 5 stars 25 total reviews Free to install
Insurance, Bundle, Upsell, Slide Cart, A/B test & More Revenue
5.0 out of 5 stars 1 total reviews Free to install
Flexible options to protect your shipments.
No reviews 0 total reviews Free to install
Get that extra peace of mind with premium order protection.