Hulk Order Status Tracker

Hulk Order Status Tracker

Reviews (116)

Overall rating
4.5
Counts per rating level
  • 84% of ratings are 5 stars
    97
  • 3% of ratings are 4 stars
    4
  • 2% of ratings are 3 stars
    2
  • 2% of ratings are 2 stars
    2
  • 9% of ratings are 1 stars
    11
What merchants think

Feedback submitted

Merchants highly value this app for reducing customer service inquiries by enabling self-service tracking, which boosts customer confidence and satisfaction with real-time updates. It is user-friendly, with easy installation, setup, and integration into existing website themes, and offers customization to match the merchant's brand. Features like "email only" tracking meet specific needs, enhancing its usability. Merchants commend the app's performance and the support team's responsiveness in resolving issues quickly, noting a significant decrease in customer service emails about order status. Many recommend it for its comprehensive functionality and strong support, beneficial for both new startups and established businesses looking to improve customer service and operational efficiency.

Edited May 9, 2020

I tried to use this app for customers to track the status of orders placed sadly it does not work as intended!

Couriers we use Auspost, Fastway Couriers, Hunter Express, Allied Express, Toll Group.

PRO'S - Some Australian couriers are working (Auspost)

CON'S - Hunter express does not work

Outback Retro
Australia
Over 2 years using the app
HulkApps.com replied January 7, 2022

UPDATE: As promised, our Order Status Tracker app supports Hunter Express, and all the other mentioned couriers for a couple of years now, and we no longer receive any requests with 1100+ couriers supported in the app.

Please find the entire list here: https://roadmap.hulkapps.com/order-status-tracker-app-roadmap/kb/key-features/carriers-supported-by-hulkapps

Thank you!
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Hi there!
Thank you for taking the time to leave us your feedback.
We will surely add this to our app improvement list.
If you experience any new issues please feel free to contact us.

March 27, 2020

This app hasn’t been used a lot on the store, so I give it 3 stars because the search function works and it is easy to customise the basic layout. It just sucks a bit that you can’t customise the fonts easily (you need to contact the support team for that). Luckily, they are fairly quick. The sooner you respond, the sooner your request will be fulfilled. Love the app though.

Autonomic Living
South Africa
Over 1 year using the app
HulkApps.com replied March 30, 2020

Hi,

Thanks for sharing your feedback. Our app currently adopts your theme's fonts, so you don't have to adjust them individually. We have also added the option to decide your font size and color to match your brand.

Hope that helps!

Hope to talk to you soon!

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