Hulk Order Status Tracker
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (113)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for reducing customer service inquiries by enabling self-service tracking, which boosts customer confidence and satisfaction with real-time updates. It is user-friendly, with easy installation, setup, and integration into existing website themes, and offers customization to match the merchant's brand. Features like "email only" tracking meet specific needs, enhancing its usability. Merchants commend the app's performance and the support team's responsiveness in resolving issues quickly, noting a significant decrease in customer service emails about order status. Many recommend it for its comprehensive functionality and strong support, beneficial for both new startups and established businesses looking to improve customer service and operational efficiency.
Refine
-
By rating
Awesome services. So much appriciate. ................................. Love it.........................Nice.
Hi there! Thanks so much for taking the time to leave us a review. Best of luck with your business!
All shopify store should install this app to built confidence to your vistors by having order tracking...and is free just wouah
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community. We hope more people start adding Order Status Tracker App to their stores. :)
I tried to use this app for customers to track the status of orders placed sadly it does not work as intended!
Couriers we use Auspost, Fastway Couriers, Hunter Express, Allied Express, Toll Group.
PRO'S - Some Australian couriers are working (Auspost)
CON'S - Hunter express does not work
UPDATE: As promised, our Order Status Tracker app supports Hunter Express, and all the other mentioned couriers for a couple of years now, and we no longer receive any requests with 1100+ couriers supported in the app.
Please find the entire list here: https://roadmap.hulkapps.com/order-status-tracker-app-roadmap/kb/key-features/carriers-supported-by-hulkapps
Thank you!
-----------------------------------------------------------------------
Hi there!
Thank you for taking the time to leave us your feedback.
We will surely add this to our app improvement list.
If you experience any new issues please feel free to contact us.
This is a very good and effective app, very helpful, it enhanced peace of mind and trust of the shop
Hi there! Thanks so much for taking the time to leave us a review. Please let us know if we can assist with anything else! We look forward to seeing your decline in customer support inquiries from customers while using Order Status Tracker App!
this app really help small start-up a lot, easy plug and play and enhance my website a lot. thank you
Thank you so much for taking the time to leave us such a sweet review. Please reach out if you need any other assistance!
Been waiting well over 6 motnhs now for this app to be fixed. Worked great when it was free, now its expensive and does not work. Only generates customer complaints and further issues. DO NOT USE THIS APP or even waste your time trying. SUpport is non existant, it does not work with ANY courier and does not update the customer. Plenty of other options available for a LOT LESS that work fine. Out of 100s of apps we have tried and installed over the years, this is by far the worst and the worst support ever!
Hi,
Product Manager of HulkApps here.
We have since 2020 improved our app rapidly and also restructured our pricing strategy to make it as accessible as possible.
If you're willing to re-install our app, we are happy to make this work for you.
This app hasn’t been used a lot on the store, so I give it 3 stars because the search function works and it is easy to customise the basic layout. It just sucks a bit that you can’t customise the fonts easily (you need to contact the support team for that). Luckily, they are fairly quick. The sooner you respond, the sooner your request will be fulfilled. Love the app though.
Hi,
Thanks for sharing your feedback. Our app currently adopts your theme's fonts, so you don't have to adjust them individually. We have also added the option to decide your font size and color to match your brand.
Hope that helps!
Hope to talk to you soon!
Loving this App! The support is fast and excellent. The tracking page is modern and effective and sits seamlessly within my website providing reassurance for my customers.
We are thrilled to hear that you are loving our app and we appreciate your five-star review! Providing fast and excellent support to our users is one of our top priorities, so we're glad to know that we're meeting your expectations.
The app is amazing! And Vedran's support is even better! Thank you for everything! :))
We're thrilled to hear that you're enjoying the Hulk Order Status Tracker! We put a lot of effort into making the app user-friendly, so your positive feedback truly means a lot to us. Also, we're glad to hear that Vedran's support exceeded your expectations. We will definitely let him know his assistance was appreciated!
At HulkApps, we believe in providing exceptional service and we're glad we hit the mark for you. Your encouraging words will inspire us to continue delivering the same level of support in the future.
Once again, thank you for your amazing review and the perfect rating. We're here to help you anytime.
Warm regards,
The HulkApps Team
Excellent ! thanks!
I have a question, what customers do you see when you enter your order number? Figure that comes from Asia shipping? Or does it say only the estimated time? Thanks again
Hi there! thank you for reviewing us. Please feel free reach out to support@hulkcode.com with your queries. We would love to answer to all your questions, or you could visit our FAQs: https://www.hulkapps.com/blogs/order-status-tracker/faq-and-troubleshooting