Reviews (19)
Refine
-
By rating
Is there a way other than whatsapp to reach? Your app just sent out 20 emails in 10 mins to my clients and now I can't shut it off. We cannot use whatsapp in corporate environment and you have no other way to get in touch with you guys. Not professional at all to not have an email address or chat other than whatsapp. Please advise how I can shut this down so my customers stop getting all these emails? I keep getting 500 server errors when trying to shut it down myself.
Update: August 2025
This app has been acquired late may 2025. We are the new owners and are committed to improve this app and offer a proper support channel. We are currently working hard on making it one of the best in its category.
___________________________________________________________________________
Hello,
You can always email support@superassistant.io or book a meeting. Both options are available in parallel with WhatsApp. We are looking into this issue closely.
Wow! I can't stop raving about the Super Rewards & Loyalty Shopify app! It's been a game-changer for our business. Not only does it work seamlessly, but it's also incredibly user-friendly.
I have to give a huge shoutout to Paresh and Uddhav from the Super Rewards tech team. Their support has been invaluable in helping us set up and optimize our loyalty program. Whenever we've had questions or needed assistance, they've been there with prompt and friendly support, guiding us every step of the way. Their expertise and dedication have truly made a difference for our business, and we couldn't be more grateful.
Edit:
The app is working well now. The developers have been in communication with me to fix all the bugs. I am happy with the app at this time.
This app isn’t consistent. My customers are constantly asking me why they don’t have their points. I’ll email the company and get NO HELP OR ANSWERS. I want to switch to a new points program and to do so I need to spend the $99 to export my customers, but have to wait until the free trial is up to do so, no way to expedite the process. The company emails me back about a meeting but when I email questions, again, no response. I have customers with no points still and can’t find out why.
Do yourself a favor and do not get this points program!
Fantastic Support and Seamless API
I want to share my positive experience with this app. The support is truly impressive – no more waiting for hours to get a response. Their developers are easily accessible, which saved me a lot of time explaining things.
The API worked like a charm for us. It smoothly integrated into our system, and we faced no issues. They even assisted me with some custom work when I was stuck, going the extra mile to help.
After trying out about 15 different apps, this was the only one that provided both an affordable solution and excellent customer service. I highly recommend giving this app a shot.
So far so good. Seems quite clear and in depth, so looking forward to implementing it into my store.
Had a few questions to ask and a lovely member Paresh helped in swift time. Straight to the point and polite!
Terrible. I just uninstall the apps but it still charge to me.
Update: August 2025
This app was acquired in late May 2025. As the new owners, we no longer adhere to the previous management's mentality. We are fully committed to providing our customers with the best support possible and have already gone above and beyond to resolve issues that are a consequence of the previous management team's actions.
___________________________________________________________________________
Hello, I have checked this and you installed the app on October 3rd and then uninstalled it on November 1st. This is almost a month of usage on the Growth Plan and hence you have been charged. But I understand that you are not happy with the service and we can refund you the right amount. Please contact me directly on paresh@superassistant.io
Paresh was very helpful with setting up the app on my site , really professional and I'm looking forward to working with him in the future.
We just start using this app. Great service and good program. Support is alway there when need. We will continue to use this app.
Great customer service. Paresh and the team are very flexible when it comes to potential solutions. Looking forward to more work with the team in the future. Highly recommend this app!
Thank you so much! It's been a pleasure working with you, Trond. You have always suggested some really cool features for the app and we are so excited to support and grow with you in this journey. Thank you so much for this positive review- it means a lot!
Paresh,
Co-founder
This app has an excellent range of features for the price for a Rewards app. Also the support is excellent. We requested a few features and they added them right away. This app truly stands toe to toe with other apps that cost double or more per month compared to Points VIP. We will see how things work over the next few months but so far so good. Would highly recommend this app.
