Pabloo Store Credit & Cashback

We added Cashback thinking it would just help with first-time conversions, but it's become one of our favorite features. New customers immediately feel like they're getting something of value, and it creates a much better first impression than another coupon code. Setup was simple, and it's been an easy way to make new shoppers feel welcomed.

We started with a fresh slate with this app. The shopify flow integration makes it easy to direct workflows to the Pabloo app and issue store credit. I feel like the app is laid out nicely, for example the dashboard links to parts of the app that manage that metric, I find that pretty clever.

Beware. This app cost me approximately $1,500 in lost revenue due to a bug that allowed customers to use more store credit than was actually available in their accounts. I contacted support, but Pabloo provided no clear explanation of what caused the issue and offered no resolution or compensation. There were no settings enabled on my end that would have caused this, so this appears to be a system-side problem. App is also glitchy and numerous pages load with no data. Find better options

This app is scam. It is literally impossible to use the free plan. Plus they didn't put a button to turn off ads to sell the subscription. It is literally impossible to make any settings on the free plan. do not download.

I'm enjoying using the Pabloo app on my website. I see most of our customers are engaging with our cashback benefits. We're giving some customers cashback when they make a qualified purchase above $70. And I've noticed that it does have an affect on customer behavior.

mi si è aperto un banner che non mi fa più selezionare nulla

Glitchy, horrible customer service, wouldn't allow for a block on the customers page, would save the settings I applied to the customization area, wouldnt allow me to upload the template, and customer service is MIA.

I am searching for a new app to replace this as we speak.

SO FRUSTRATING

There is a huge problem with the Pabloo store credit app and US State Sales Tax collection.

Pabloo utilizes a discount on the POS sales receipt instead of an alternate payment method when applying store credit to a sale.

This discount goes against the total ticket price and lowers sales tax collection by the amount of credit applied against the ticket!

This means for users not aware of how this works, you are selling taxable goods without collecting sales tax!

Store credit is not a tax exempt payment method...

For example if you sold a ticket at $1,000.00 in taxable goods, and they had a $500 store credit - at a 10% state tax rate - the total tax collected should be $100.00. Once Pabloo applies the $500 store credit as a discount, the calculated value of the ticket is now $500 and only charges $50 in sales tax. As the owner of the store - You are responsible for the other $50 in uncollected sales tax!!!

There is a limit to how many credits you can issue. We are on the plus plan and would have to upgrade to one that costs 2.5x more to continue issuing credits this month. The tiers mention features, but it does not mention this limit when it's outlining what you get with each plan.

Easy to set up and does exactly what we need it to do. Really appreciate the basic functionality of the free account, which I was surprised was not already part of Shopify. We don't really need any of the advanced features but if we did I wouldn't hesitate to sign up for a paid account. Customer service was very quick to respond to an issue we were having with deposit amounts and get it straightened out.