Reviews (22)
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Imports items in quickly, offers v.good range of services.
2 issues I have with the service
1. Would prefer if we could set custom valuation as it's a set amount or full RRP - I need to insure it at price we buy it in for, not what we sell it at nor £20.
2. Would like for items to extend past 14 days as sometimes we do custom work that needs the extra time.
Good morning,
Thank you for reaching out, and I’m sorry to hear you've experienced difficulties with our site. We truly value your feedback, and we want to ensure we address the issue as quickly as possible.
A member of our team will be giving you a call shortly to gather more details on the challenges you've encountered. Rest assured, we take all customer feedback seriously, and we’re committed to working together to resolve this promptly.
Thank you for your patience, and we look forward to assisting you further.
Regards,
George
Very Good, easy to use. Only thing we would change is the tracking to be the couriers site and not parcels2go site.
Competitively priced and lots of options to send. Customer service is very easy to use and always sort any issues we have had in the past promptly.
Parcel2go. Finally an App that does what it says on the tin!
Effortless and cost effective, plus you can chat to really people.
Very easy to import and book parcels with a good choice of couriers available.
We used P2G for international parcels and the rule manager is very handy.
No problems so far
Terrible company, terrible people, terrible support. We begrudgingly use them because they offer access to some decent rates with several parcel companies, but we expect absolutely nothing in the way of support from them; and I say this as a VIP customer who receives preferential support. These guys are leeches, bottom of the barrel scum.
Good afternoon,
Thank you for reaching out. I’m sorry to hear about the difficulties you’ve experienced with Parcel2Go. Please know that this is not typical of our services, and we are committed to resolving the issue as quickly as possible.
A member of our Customer Relations team has been assigned to your case and will be reaching out to you shortly to gather more details about your experience. Rest assured, we take all customer feedback seriously and are dedicated to finding a resolution promptly.
We appreciate your patience and look forward to assisting you further.
Regards,
George
All good, works as expected and P2G has fair rates.
If incompetence were an Olympic sport, these guys would take home the gold — if they could figure out how to enter the competition. Dealing with them is like watching a clown car crash in slow motion: chaotic, confusing, and somehow getting worse at every turn.
Save yourself the headache — go somewhere else. Or just set your money on fire; at least that way, you'll get some warmth out of it.
UI and UX is great, however, the customer service is awful
There is no way to change my collection address in smart send.
Customer chatbot service unable to help and the API email they recommended is unresponsive
All i want to do is change my collect from address
My details on Shopify are correct. I have deleted the plugin and reconnected parcel2go app to no avail.
Why is a simple task impossible for them to fix?
Great platform - imports all sales quickly and easily from Shopify for efficient service, creating shipping labels, arranging courier details, and providing tracking links with ease. Great customer service and support lines. Would recommend.