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Answers shoppers by chat or voice from your own pages. When it can't help, it hands over to you.
Parla puts an assistant on your storefront that knows your catalogue, stock and policies. It finds products in the shopper's own words, adds them to the cart, answers shipping and return questions from your notes, and tells a shopper where their order is once it has checked the order's email. Shoppers can also talk to it out loud. When it cannot help, it says so and hands the conversation to your team by email. It always says it is an AI.
- Finds products in the shopper's words and language, and adds them to the cart
- Answers shipping, returns and sizing questions from your own policy notes
- Order tracking, only after checking the email on the order
- Voice: shoppers can talk to it out loud from the chat
- Reports on missed searches, unanswered questions and where chats ended
Languages
English
Categories
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 50 conversations a month
- Standard voice calls
- "Powered by Parla" under the chat
- Pauses at 50 a month, never billed
Essentiel
$19 / month
$0.15 per conversation beyond the 150 included each month, at most $19 per 30 days
Features
- 150 conversations a month
- 15 minutes of premium voice
14-day free trial
Croissance
$59 / month
$0.15 per conversation beyond the 450 included each month, at most $59 per 30 days
Features
- 450 conversations a month
- 60 minutes of premium voice
14-day free trial
Boutique
$149 / month
$0.15 per conversation beyond the 1,300 included each month, at most $149 per 30 days
Features
- 1,300 conversations a month
- 150 minutes of premium voice
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Parla.
Resources
Launched
October 21, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Products, orders, Online Store
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View products
Inventory, products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, returns
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View Online Store
Online Store pages
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