Passport Shipping

We have had a great experience with Passport Shipping. The customer service team is great to work with. The app installation was easy to integrate and has provided our international customers with an easy checkout process.

Great experience! Passport has been committed to timely and flawless delivery, great pricing and great customer service!

It's a really good app and does exactly what it needs to do. We have had no issues with it ever since install, and Passport helped us with the set-up. Highly recommended.

We have a large international customer base and Passport has been a life saver. Before we started with Passport we experienced lost packages, packages being stuck in customs and high shipping rates for our customers. In the last 4 years since we've been using Passport I barely notice that an order is international because there is rarely an issue. Passport also integrates seamlessly with our fulfillment company. Any small issues that do pop up are handled immediately by Passport support staff. Cannot recommend the app enough!

its a very useful and effective app, allows for greater transparency, and customer service is great at helping out if something pops up.

I didn't do the integration-- I was handed operations with Passport already installed, so I can't speak to the difficulty of that. However, it has been really great in my experience. International customers like knowing what they owe for taxes/duties ahead of time, and we can see this by looking at the data after installation. There was a noticeable bump in international orders once Passport was installed because the international conversion rate went up immediately. I wish that this service existed outside of the US (shipping from the UK to countries in Europe, for example).

Love this app. It has simplified and streamlined our international shipping. I actually have 3 other stores where we use passport for our international shipping partner. Our 3PL first recommended them and I'm glad they did. Easy onboarding and great partners.

I heard about Passport from my 3PL when I was looking for international shipping, and my experience with Passport could've hardly been any better. All duties are taken care of when shipping to Europe from my American warehouse. The ability to not be bothered with taxes and import fees frees up so much time. It also takes care of reporting since it's Passport's details that get logged with border customs teams. Love it.

The only reason I deducted 1 star is due to some of their last-mile partners (the local delivery companies that work with them) have horrible online reviews and unfortunately the same has been communicated by my customers. I would say the successful delivery rate is close to 95% with almost all issues pertaining to the delivery company and not the customer. I'm completely at peace with a 95% delivery rate and it doesn't bother me, but a better customer experience in the cases where they didn't get the package or the local delivery company was uncooperative would've definitely been ideal. But I reckon all logistics companies dealing with independent last-mile delivery companies are facing this issue, so I won't hold this against Passport. Definitely recommend.

Passport makes international shipping possible for brands who aren't otherwise ready to expand in that direction. The shipping speeds are not the fastest (hence the 1 star knockdown), but that's really what makes the service affordable. I would definitely recommend for anyone looking to slowly test the international waters. Their customer service is super helpful, as well.

Very easy to set up, and support is active. It does seem to take ages to get to the customer internationally though. We have some orders that take about a month and then we can't file a claim because it eventually shows up.