Passport Shipping

Passport Shipping

Pricing
Free to install. Additional charges may apply.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Rating
4.4 (39)

Passport is the most affordable way to ship internationally from the US with Duties/Taxes included.

Passport is an international shipping carrier built for eCommerce businesses. With Passport, you can view order information and fulfill orders right from the app, and your customers can see where their package is at every step of the way- from your warehouse to their doorstep.

Passport is an international shipping carrier built for eCommerce businesses. With Passport, you can view order information and fulfill orders right from the app, and your customers can see where their package is at every step of the way- from your warehouse to their doorstep. more
  • Ship with duty and tax prepaid from the US to 150+ countries
  • Get the lowest international shipping rates on the market
  • You and your customers receive world-class, high touch customer support
  • Automated export and import documentation with zero paperwork
  • Easy to get started with Passport’s Shopify App
Highlights
Popular with businesses in United States
Use directly in Shopify admin

Launched

August 25, 2022

Languages

English

Pricing

Free to install

Users pay for what they ship and no more. Costs incurred are shipping costs based on weight and destination.

Free to install

Users pay for what they ship and no more. Costs incurred are shipping costs based on weight and destination.

All charges are billed in USD. See all pricing options

Reviews (39)

Overall rating
4.4
Counts per rating level
  • 72% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
Edited November 24, 2023

From our experience of working with Passport the company felt like a scam. Only few of our shipments arrive on time. Often they are 3-4 weeks late and several never arrived. The tracking gives almost no information about the whereabouts of a package. And the shipments go out with shipping companies nobody has ever heard of: Amarex, Fleet Optics, Colis Prive. Who are these companies? Passport, have you ever heard of Fedex or UPS?

Alix of Bohemia
United States
11 months using the app
September 5, 2023

We have been using Passport for our international orders for over a year. With the EU introducing additional requirements for overseas merchants selling/shipping to EU customers, and with Canada, ironically, being incredibly complicated to ship to from the US when it comes to customs and import fees, it's incredibly useful to be able to offer a hassle-free experience to our customers. Having all the costs displayed and collected on the checkout page is one thing, and we used to do that with Zonos, but dealing with everything related to customs on the backend is a lot of work as well, which Passport handles so we don't have to.
So far, our experience has been very good. We're actually migrating to another 3PL partner at the moment and keeping the Passport integration (which is great), orders are mostly delivered within a reasonable timeframe (all international shipping got worse during covid, but is now improving again), it's easy to file claims and get them approved if things do go wrong, and their team has always been responsive when we needed assistance with changing settings. Which is about the only thing that could be better - for some settings, you need to ask them, instead of being able to adjust them directly in the app. But since for us, they're mostly of the set and forget kind, that's never really been an issue.
Overall, if your 3PL can integrate with Passport and you're doing any amount of international orders, having them so you can offer DDP shipping to non-US customers should be a no-brainer.

Complement
United States
4 months using the app
Passport Global, Inc replied September 13, 2023

Thank you for your kind words! We're thrilled to hear that our services have been a "no-brainer" for your international orders. It means a lot to us that we could make your experience with Passport seamless and efficient. We're always here to help, so please don't hesitate to reach out if you need further assistance.

August 29, 2023

Passport has been very helpful with following up on lost packages while it can take 24 hrs to hear from them once you know to expect this they are great with response and follow up. They work well with our 3PL to make International Shipping Easy. Would love to see more shipping options and lost package coverage without addtional fee but other than that they're wonderful. Great option to add on to your Shopify store to help clients see upfront shipping costs with duties included where possible.

The Office of Angela Scott
United States
4 months using the app
Passport Global, Inc replied September 19, 2023

Thank you for your 5-star review! At Passport, we are constantly striving to improve our response times and expand our service offerings to better serve our valued customers like you. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you even better in the future!

September 6, 2023

Passport has been great for us in the 3 (ish) years that we've been working with them. The biggest plus for us is the ability to offer DDP and DDU shipping options that are calculated at checkout. This makes it easy for customers to decide which option make the most sense for them without getting surprised at delivery.

In terms of support, we'll occasionally have an issue which will end up taking over 24 hours to be addressed but every question / hiccup we've had has been addressed with care.

The Black Bibs
United States
6 months using the app
Passport Global, Inc replied September 19, 2023

Thank you for choosing Passport as your international shipping solution for the past 3 years! We're thrilled to hear that our DDP and DDU shipping options at checkout has been a huge plus for you and your customers. We understand the importance of transparency and ensuring a smooth checkout experience.

We're continuously working to improve our response times and provide the best support possible. Please know that we value your feedback and are committed to addressing every question with care.

Thank you again for your continued partnership and for taking the time to share your experience. We're here to support you every step of the way, and we look forward to serving you even better in the future!

September 5, 2023

We have a large international customer base and Passport has been a life saver. Before we started with Passport we experienced lost packages, packages being stuck in customs and high shipping rates for our customers. In the last 4 years since we've been using Passport I barely notice that an order is international because there is rarely an issue. Passport also integrates seamlessly with our fulfillment company. Any small issues that do pop up are handled immediately by Passport support staff. Cannot recommend the app enough!

Playtime Engineering (Blipblox)
United States
4 months using the app
Passport Global, Inc replied September 19, 2023

We're thrilled to hear that Passport has been a life-saver for your international orders. It's our goal to make the process as smooth and hassle-free as possible, and we're glad we could exceed your expectations. If you ever need anything, please don't hesitate to reach out to us.

Support

Passport Global, Inc can answer any questions you have about Passport Shipping.

Developer

Passport Global, Inc

3790 El Camino Real #854, Palo Alto, CA, 94306, US

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