PetDropShipper

I don't give bad reviews, but I dont want other small business to waste their time or money. I spent more than $1k in monthly fees, a year of frustration, wasted hundreds of hours of my time, and disappointed many customers with their terrible platform and junk for a database. Nothing worked as promised, you have to touch everything multiple times. most orders from your customers will be for "discontinued or out of stock" items, so you have to try to offer a substitute (more time and disappointment) They do not accept accountability - instead they blame Shopify or their suppliers. They promise free months, but never follow through. They make excuses with no improvements. I gave them so many opportunities to make things right and waited a long time for improvments but at some point you have to stop wasting time and money. If you care about the reputation of your own business- DON'T USE THIS COMPANY!

I'm not one for giving sub par reviews, but at this point, anyone considering this app at this point in time, should wait until a more intuitive app is created. Although Jenene is pleasant, too many promises have fallen to the wasteside. We have had to fix descriptions, random code parsed throughout the titles and descriptions, Images that are sized incorrectly and take up half the page, or are too blurry to use. Fix pricing issues, product images that show 3 colors, but no way for a customer to pick a color. -- We had to create a special field to capture this info. One product may have several variations, but because variations were not set up, the same product appears 5-7 times. After trying to set up my own variations, I come to find out that her app does not support any type of variations, meaning that although the product has inventory, it shows up as having no inventory when you try to merge the product together. It has been a constant headache. We always ask if there's anything we can do on our end to resolve some of these issues, but it ends up being one excuse after the other. Hopefully soon, this app will work the way that it's intended.

1 Star – The only positive is the variety of really good pet brands presented. For everything else, it’s an absolute 0:

Support: Messages can be ignored for days, with no replies.
Fulfillment: Orders are not fulfilled on time, and order statuses are only updated in Shopify after delivery, so clients don’t see tracking numbers or other details.
UX: Very poorly designed; items cannot be merged as variants, and importing a single item is not possible—only entire categories can be imported.
Privacy Policy: Clients from my store started receiving spam from Petdropshipper, which violates their privacy policy.
Refunds: I was charged after removing the app and can’t get a refund. Now, I need to waste a lot of time with my bank to open a dispute and request a chargeback.
In conclusion, I would say the app is overpriced and full of bugs. I can’t recommend it at all.