PetDropShipper

I don't give bad reviews, but I dont want other small business to waste their time or money. I spent more than $1k in monthly fees, a year of frustration, wasted hundreds of hours of my time, and disappointed many customers with their terrible platform and junk for a database. Nothing worked as promised, you have to touch everything multiple times. most orders from your customers will be for "discontinued or out of stock" items, so you have to try to offer a substitute (more time and disappointment) They do not accept accountability - instead they blame Shopify or their suppliers. They promise free months, but never follow through. They make excuses with no improvements. I gave them so many opportunities to make things right and waited a long time for improvments but at some point you have to stop wasting time and money. If you care about the reputation of your own business- DON'T USE THIS COMPANY!

I'm not one for giving sub par reviews, but at this point, anyone considering this app at this point in time, should wait until a more intuitive app is created. Although Jenene is pleasant, too many promises have fallen to the wasteside. We have had to fix descriptions, random code parsed throughout the titles and descriptions, Images that are sized incorrectly and take up half the page, or are too blurry to use. Fix pricing issues, product images that show 3 colors, but no way for a customer to pick a color. -- We had to create a special field to capture this info. One product may have several variations, but because variations were not set up, the same product appears 5-7 times. After trying to set up my own variations, I come to find out that her app does not support any type of variations, meaning that although the product has inventory, it shows up as having no inventory when you try to merge the product together. It has been a constant headache. We always ask if there's anything we can do on our end to resolve some of these issues, but it ends up being one excuse after the other. Hopefully soon, this app will work the way that it's intended.

The prices that are charged for some of the products are way off. Since they were imported in bulk, I found this when I was going through the products and cleaning up the descriptions and working on the SEO. I'm giving them a chance to correct, however, if this does not get any attention, I will be dropping them as a supplier. An example is Milk-Bone Dog Biscuits Original 1ea/SM, 24 oz for $79.04. If I'm paying $109 a monthis for this app, it should be correct!

Love this app so much. It allows me to do what I love every day and work with dogs. The app works so well, and it continues to be improved. Customer service is unbelievable, everytime I need support I can simply speak to Janene and resolve whatever issues I am or any questions I have.

This company is a complete scam. You place your order and then you can’t reach anyone — not by phone, not by email, not even via their chat. After days of silence, they finally call you, chewing gum and speaking in the most unprofessional and disrespectful way imaginable. They even insult and yell at you.

I have never seen such an unprofessional and disgraceful company in my life. It’s absolutely horrifying. I don’t understand how they are not being monitored or removed from platforms like Shopify.

If you want to throw your money in the trash, go ahead and use them — otherwise stay far away from this disaster of a company. They don’t even deserve one star. That’s how terrible they are.

I truly hope no one gets away with what they’ve done to so many customers. Karma will catch up with you.

*Update 9 months later - we are still very happy to be partnered with this company. They are always available to help answer any questions, very friendly and professional service.*

PetDropShipper is one of the best companies we have worked with! This app is absolutely amazing, it really simplifies everything and it is easy to use. If you have any questions, even related to how to make something work right with your store, they are so helpful! I highly recommend them if you want to take your business to the next level!!

1 Star – The only positive is the variety of really good pet brands presented. For everything else, it’s an absolute 0:

Support: Messages can be ignored for days, with no replies.
Fulfillment: Orders are not fulfilled on time, and order statuses are only updated in Shopify after delivery, so clients don’t see tracking numbers or other details.
UX: Very poorly designed; items cannot be merged as variants, and importing a single item is not possible—only entire categories can be imported.
Privacy Policy: Clients from my store started receiving spam from Petdropshipper, which violates their privacy policy.
Refunds: I was charged after removing the app and can’t get a refund. Now, I need to waste a lot of time with my bank to open a dispute and request a chargeback.
In conclusion, I would say the app is overpriced and full of bugs. I can’t recommend it at all.

Submitted a request for customer service twice with no response. App is difficult to use and is not suitable for loading groups of products at one time. App didn't list for me any products that could be used on Shopify store sales channel (all products were POS). This app shouldn't be listed on Shopify.

We have had an excellent experience using this application and working with the PetDropShipper team! They have been super nice and helpful with any questions we have had about their services or products.

The UI for the integration is a little different than traditional fulfillment applications but it is very simple to use and it works well. Thanks to this application our orders have been completely automated, including customer notifications like order status and tracking emails.

This app has allowed us to grow our brand and focus on what matters, not tracking inventory and placing orders.

Thanks PetDropShipper!