Pfand ‑ Deposit & Cart Fee

This app works well with what we need it for and if something isn't working the customer service is amazing with quick responses!

I had accidentally deleted my product that made the program run. Niyam was amazing to work with. He never acted like he was frustrated with me. We tried it through chat that didn’t work. So we did a Zoom call and then he was able to log into my system and had it figured out. I could not be more happy A+ ++ Customerservice.

Ganz ehrlich: absoluter Top Support. (Niyam)

Ich hatte ein Problem mit der Pfand-Berechnung (wurde nur einmal statt pro Stück berechnet) und der Support hat sich nicht nur schnell gemeldet, sondern mir das Ganze direkt per Gästezugang sauber eingerichtet.

Kein Hin und Her, keine Standardantworten – einfach verstanden, wo das Problem liegt, und direkt gelöst.

So stellt man sich Support vor. Gerade bei einem Thema wie Pfand in Deutschland, wo es schnell kompliziert wird, ist das Gold wert.

Kann die App und vor allem den Support zu 100% weiterempfehlen. Vielen Dank nochmal!

Supportive team and very responsive.

Fantastic little app at a great price. Excellent customer care. I was trying to figure out a way to add a 2.8% fee to certain transactions on my POS only and this works perfectly! I'm impressed, usually I only find frustration in apps.

We hoped this app would help us with adding a transaction fee for credit cards. We had a difficult time getting answers from the app developer, and once they did the answers were not clear.

We uninstalled the app after 7 days (which is the trial period) and they still charged us. We contacted them to ask them to reverse the fee, and they refused to do so. We were never able to successfully use the app, and got no value from it. It likely works well for other things, but not what we were trying to do.

I do not recommend this app as the developer does not seem to be very professional or care about customer service. The fact that they would not refund us, even though we installed and uninstalled the app within their trial period (Installed on September 15th and uninstalled on September 22).

Update: They issued us a refund after saying they wouldn't, only after we left this review and after Shopify Support directly instructed them to do so (because we only used the app during the trial period). Shopify does not manage refunds, it is on the developer to do so. I would have considered changing my review, but then they responded initially to this review by saying "2. The charging is managed by Shopify not us, for god sake don't lie." which is defamatory, and obviously so considering Shopify support confirmed.

We searched for an app that would apply a percentage fee both in our online store and the POS. This app fits our requirements and is not a budget breaker. Thanks to the support team as they were very responsive, helpful and got us up and running quickly.

Fantastic and superhelpful support!

Thank you Niyam for your help with setting up the rates. The app works as expected.

Works good. I had run through a glitch but the developer helped me solve it. App 10/10 but support needs to be a little more active for emergencies. Either way this was greatly appreciated.