Pfand ‑ Deposit & Cart Fee

Fantastic little app at a great price. Excellent customer care. I was trying to figure out a way to add a 2.8% fee to certain transactions on my POS only and this works perfectly! I'm impressed, usually I only find frustration in apps.

We hoped this app would help us with adding a transaction fee for credit cards. We had a difficult time getting answers from the app developer, and once they did the answers were not clear.

We uninstalled the app after 7 days (which is the trial period) and they still charged us. We contacted them to ask them to reverse the fee, and they refused to do so. We were never able to successfully use the app, and got no value from it. It likely works well for other things, but not what we were trying to do.

I do not recommend this app as the developer does not seem to be very professional or care about customer service. The fact that they would not refund us, even though we installed and uninstalled the app within their trial period (Installed on September 15th and uninstalled on September 22).

Update: They issued us a refund after saying they wouldn't, only after we left this review and after Shopify Support directly instructed them to do so (because we only used the app during the trial period). Shopify does not manage refunds, it is on the developer to do so. I would have considered changing my review, but then they responded initially to this review by saying "2. The charging is managed by Shopify not us, for god sake don't lie." which is defamatory, and obviously so considering Shopify support confirmed.

An application with an excessively slow loading time, taking 5 seconds just to update a cart, is entirely unacceptable. The customer support seems to be making light of and evading serious issues. Within just 48 hours of installation, the website is plagued by problems such as reload loops and missing fees, significantly impacting user experience. This has been an extremely unsatisfactory encounter; I strongly advise against giving it a try.

这是一款新开发的APP，我为了解决Pfand的问题找到了这个APP。让我意外的是，他们拥有非常棒的服务，刚装上APP不一会儿，就有工作人员来帮助我解决问题，本来由于我们商品数量过多出了一点小问题，经过他们的快速帮忙，我这里的APP现在运行的一切都好，谢谢，非常值得推荐的一款APP，我会继续使用下去的。

This app does its job very good! And the support is very great! Looking foward to work with Niyam in the future :)