Reviews (66)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
Edited April 25, 2021

UPDATE:
We've been using Alpaca for a almost 5 months now. The support is 5 stars. Alpaca works brilliantly. Easy to use and always developing new features. If your reading this thinking is this the app for me I urge you to install it and use the free trial. I promise you that you will not look back. We've switched to Alpaca during the Christmas period when there was no orders in the system. Alpaca seams so much reliable. We haven't missed any orders. We did use another delivery app from the shopify store which is over twice as much. It stopped working and causing issues so that's why we swapped. Alpaca have listened to my feature requests and done a lot of work their end to get our printing sheets to print the way we need the to. Ryan have been amazing in supporting us. Answering emails the same day. We can't fault them so far

Sweets & Treats Maesteg
United Kingdom
About 3 years using the app
Edited February 24, 2021

Great App!! The customer support is very helpful and quick! I wasn't familiar with how to get everything set up, but their support guided me through all the different settings, I would recommend!

EdenBakery
United States
About 3 years using the app
January 13, 2021

1000000 stars for this app. Josh and Ryan are so helpful. Having Alpaca has taken out business to the next level by giving us *seamless* local delivery, store pickup, AND shipping options. Not to mention we can use accelerated checkouts and see all of the orders that we have for each day. It's awesome and we love it. Thank you Ryan and Josh!!!

Zuzu'sPetals&Gifts
United States
About 3 years using the app
January 29, 2022

I deliver and I wanted a subscription app on my site. Right now this can only be achieved with a delivery app on Shopify. Of all the delivery apps out there Alpaca is the absolute best for customer service. Hands down. They're quick to respond, detailed, easy to understand. They're happy to hear feedback and actually consider it. Not something you get with all App developers. When you find them it makes all the difference. With other delivery apps if you want to add more delivery areas you have to add more locations within your shopify admin. There is a limit to how many locations you have depending on your Shopify plan. Alpaca has designed it in a way that you can add within their app several areas and they can all be linked to one starting location within Shopify so you are not limited to how you can design the customer experience with different details per zone that you create. In addition to that they have a lot of options for you to choose from when it comes to how you want to communicate to your customers throughout their online journey. The look and feel of the touch points for the customer are easy to understand and fit nicely within any theme. If you're stuck on something and need a bit of a work around they know the program inside and out and are willing to take the time to think about how to solve your dilemma with another option within the app. I hear there are more features on the way with regards to fulfillment of orders as well.

Hunters’ Dale
Canada
Almost 3 years using the app
November 24, 2023

Jason from Alpaca is a great support representative who solved my entire issue in the span of less than 30 minutes. Mind you, it's Black Friday, so this level of service is extremely impressive!

100% recommend this app for its functionality and exceptional customer service!

Northern Fitness
Canada
Almost 3 years using the app
June 2, 2022

Une application vraiment excellente et un support tout aussi excellent ! Ryan est toujours disponible et très efficace pour répondre à nos problématiques. Même si on a décidé de ne plus proposer le click-and-collect en boutique, on continue à utiliser l'app pour d'autres fonctions très utiles (principalement pour l'affichage de la disponibilité des articles sur les différents "emplacements" shopify). Customisable et très utile pour nos clients... comme pour nous.
On recommande à 100% !

Colorful Black
France
Over 2 years using the app
August 26, 2020

The Alpaca app works seamlessly, it's easy to integrate, and their support team is excellent. Best support I ever received from any developer. Good job Alpaca!

Kammok
United States
About 2 years using the app
January 26, 2021

The guys at Alpaca have thought through everything for this app - has all the necessary features and more. Ryan has been super responsive to any support requests and was able to roll out some requested features in just a matter of days. Highly recommend this app!

Dabble Market
Canada
Almost 2 years using the app
December 3, 2020

This app is incredibly helpful and only surpassed by the helpfulness of the Alpaca / Alumworks team. Ryan has been a superstar in ensuring that everything is functioning correctly and helping to implement certain customizations. We couldn't recommend this app and team more!

Toronto Market Company Inc.
Canada
Almost 2 years using the app
January 19, 2022

I needed an app to allow me to offer multiple local delivery options at once and this was the only one I could find that solved my problems. Thank you for this app and keep up the great work! I never leave reviews but had to for this.

Byers Furniture
United States
Almost 2 years using the app