Reviews (65)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
June 10, 2021

Cannot recommend the alpaca app enough. It allows us to offer a really seamless and sophisticated pickup/local delivery service for our customers and the customer support is above and beyond.

Worzals
United Kingdom
Over 1 year using the app
June 3, 2021

Great app but even better customer support. They were very quick to reply and solve my issues. I highly recommend Alpaca for anyone who wants to offer pickup in their Shopify store.

Great Sox
Canada
Over 1 year using the app
September 17, 2020

Love this app so far! Was able to install on my website seamlessly and Ryan was able to customize the app to the website's design. Thank you for spending so much time on this. Can't wait to test the Local Delivery function as well.

Will update review with more feedback.

oo35mm
United States
Over 1 year using the app
May 17, 2022

Alpaca has been great for our busy e commerce pet business. Specifically, when we needed a couple extra tweaks , the tech staff were very fast on email and made all necessary changes so it worked perfectly for us.

Doodle Dogs Boutique
Canada
Over 1 year using the app
February 23, 2022

This app's team, from developers to support are rockstars in the best sense of the word. Anytime I've had an issue they've been able to get it fixed or offer suggestions on improving our own workflows. I am very happy with our decision to use their app to facilitate our pickup needs.

Raintree Nursery
United States
About 1 year using the app
March 1, 2021

Amazing app! After looking for countless hours for a good app to solve delivery customization and scheduling I stumbled across Alpaca. By far the best available for delivery and booking customization. It is the only app I have seen that actually allows you to customize and schedule delivery options for multiple products at checkout instead of each product individually. If that wasn’t enough the backend order update and route generation systems are amazing! The team at Alpaca provided the best customer support I have seen on any shopify app and were more than willing to call to answer any questions I had and help me setup the app exactly how we needed it!

LandscapeDirect
Canada
About 1 year using the app
June 21, 2021

The customer service team is awesome! I would recommend this app because the CS team has your back.

Built Bar
United States
About 1 year using the app
November 30, 2021

I have been using this app for about close to a year and it has worked wonderfully. It did take me awhile to understand how the app works but it's functions are so complete that I'd recommend to anyone running an online store. Josh (and his partner) from Alpaca has been absolutely fantastic in supporting us from day 1. They were quick to understand our challenges and needs, and patiently helped us through every step. I'd this app is worth paying for. Learn it, use it and let it take you further.

Sogurt
Singapore
About 1 year using the app
April 4, 2021

We want to thank Joshua for his kindful and useful help. When we started to try the App, I was a little worried because I thought the all 5 stars reviews were maybe fake, and there is not so many tutorials videos compare to other apps so maybe we could be lost. But now I can confirm that the App works very well and is easy to manage after you configure it properly. And the support was incredibly quick, efficient and very kind. Thank you very much for your good work !

Ferme Florale Urbaine
France
11 months using the app
January 27, 2021

Great experience using the Alpaca app! We had a little bit of a learning curve since we only offer online orders for curbside pickup, but Ryan was able to help us work through any issues and tailor the App to work properly for our store. Highly recommend the App and their customer service has been above and beyond.

Brookby Farm Store
United States
11 months using the app